Service Engineer

Bec Recruitment Ltd; Dartford; Hybrid; GBP 35,000 - 43,000; Full time

Job summary

A leading recruitment agency is seeking a Service Engineer to join their client's growing team in Dartford, offering £35,000 - £43,000 per annum plus benefits including a company vehicle. The ideal candidate will have experience with major security systems and a strong focus on customer service. The position requires flexibility for travel across the UK and occasionally abroad. Benefits include pension contributions, private healthcare options, and 25 days holiday.

Benefits

Company Pension Scheme

Private Healthcare Scheme

Life Cover

Business mileage covered

25 days holiday

Company mobile phone and laptop

Qualifications

• Must have a full UK driving licence.
• Experience with large-scale environments including corporate offices.
• Prepared to travel within the UK and occasionally abroad.

Responsibilities

• Manage reactive service calls and demonstrate fault-finding skills.
• Deliver maintenance visits to clients.
• Work in both construction sites and fit-out environments.

Skills

Experience in Service Engineering

Customer service skills

Problem solving skills

Attention to detail

Technical mindset

Education

Engineering graduate or industry-specific certification

Tools

Genetec

C.Cure

Lenel

Axis

Avigilon

Bosch

Milestone

Job description

• Job Title: Service Engineer


• Location: Dartford, Kent


• Salary: £35,000 - £43,000 per annum + Company Vehicle


• Contract: Permanent, Full-time, Monday - Friday, 37.5 hours per week / Some flexibility maybe required / (Monday-Friday 08:00-17:00)

About the Role

• Do you have experience working in a Service engineering role?


• Are you familiar working with either Genetec, C.Cure, or Lenel access control platforms?


• Have you worked with one of these major video platforms: Axis, Genetec, Avigilon, Bosch, or Milestone before?


• Are you experienced in delivering maintenance visits and have strong attention to detail?


• Do you pride yourself on providing outstanding customer service and problem solving skills?


• Does a varied role, where you'll be working in London, with flexibility to travel across the UK and occasionally abroad appeal to you?


• Would you be confident operating in large-scale environments, including corporate offices, data centres, and satellite sites.


• Are you interested in working for a highly established organisation who are expanding with an outstanding reputation?

If you answered yes to some of the above, we would love to hear from you!

Our Client

Our client is a highly established organisation which specialises in delivering and maintaining integrated security systems for leading companies in the UK and across Europe, Middle East & Africa. They pride themselves on not only meeting our clients expectations but strive to exceed them at every opportunity. They are an energetic and creative team with offices in the City of London and Hertfordshire. They have a clear focus on delivering excellence in high quality installations and maintenance contracts for prestigious clients across many sectors. As they continue to expand at this exciting time of growth they are looking for Service Engineers to join their field based engineering team.

Technical Expertise

• Proven ability to manage reactive service calls and demonstrate exceptional fault-finding skills on enterprise-level security systems.


• Hands-on experience with at least one of, Genetec, C.Cure, or Lenel access control platforms.


• Strong proficiency with at least one major video platform : Axis, Genetec, Avigilon, Bosch, or Milestone.


• Solid networking skills are essential.

Attributes

• Technically minded, proactive, and committed to continuous learning of new technologies.


• Strong team player with the ability to mentor junior engineers when required.


• Thrives in a service-focused role.

Working Environment

• Must be willing and able to work on both construction sites and fit-out environments.


• Experience of working across both large scale and small scale projects.


• Prepared to work primarily in London, with flexibility to around the UK or travel abroad if required.


• Willing to undertake occasional overtime, including weekends (approx. 1 per month) and some evenings when necessary.

Qualifications & Personal Attributes

• Engineering graduate or industry-specific certification.


• Full UK driving licence.


• Excellent communication skills.


• Organised, professional, and committed to maintaining the highest standards.


• Determined, proactive, and motivated to deliver on every project.

Benefits & Expenses

• Inclusion in Company Pension Scheme (after 3 months) with 5% employee contribution matched by our client, giving a total of 10% into retirement savings.


• Option to join Company Private Healthcare Scheme (after 3 months).


• Life Cover of 4x annual salary (after two years of continuous employment).


• Business mileage and travel costs fully covered by the company.


• 25 days holiday per annum (excluding Bank Holidays).


• Company mobile phone and laptop provided.