Service Engineer

Johnson Controls; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading security solutions provider is seeking an Onsite Service Engineer to provide technical support on CCTV, Intruder Alarms, and Access Control systems. The ideal candidate should have extensive knowledge of high-end security systems and experience in customer-facing roles. This role is vital for ensuring systems meet both design specifications and industry standards in a high-profile environment.

Qualifications

• Experience in security industry with maintenance knowledge of large systems.
• Broad knowledge of CCTV, Access Control and Security systems.
• Expert knowledge in industry standards and IP technology.

Responsibilities

• Provide technical support on security systems.
• Commission and configure systems to meet specifications.
• Conduct Planned Preventative Maintenance.

Skills

Technical support on CCTV

Intruder Alarms knowledge

Access Control systems expertise

Troubleshooting skills

Customer-facing experience

Tools

CCure 9000 Access Control

Video Edge CCTV systems

Galaxy Intruder Alarm Panels

Fence Line Detection (PIDS)

Job description

Overview

Onsite Service Engineer - Security. The role of the onsite Service engineer for a high-profile commercial client in Bristol.

Responsibilities

Provide technical support on CCTV, Intruder Alarms, Access Control systems and Fence Line Detection to deliver service that meets the requirements of the design specification while remaining sensitive to costs and service delivery timescales.

• Review of system design prior to service works and highlighting of any apparent technical, functional or compatibility issues.
• Position will involve supporting and troubleshooting enterprise level security systems. Assisting the client with face-to-face interaction regarding clients' technical queries and support on their in-house projects.
• Ensure the system is serviced and functions in accordance with all relevant industry standards and comply with customer and company health and safety procedures.
• Commission and configure systems to meet the design specification and customer requirements.
• Provide technical troubleshooting expertise and manufacturer liaison when required.
• Conducting Planned Preventative Maintenance and ensuring all relevant documents are passed to the Program Manager.
• Act as the single point of contact to organise on-site activities.
• Experience within the Security industry with knowledge of repair and maintenance of large systems.
• Broad general knowledge of CCTV, Access Control and Security systems industry.
• Expert knowledge in mainstream and top-end Access Control, CCTV and Security systems including cameras, locks, door furniture etc.
• Extensive experience and working knowledge of high-end CCure 9000 Access Control, Video Edge CCTV systems, Galaxy Intruder Alarm Panels and Fence Line Detection (PIDS).
• Working knowledge of industry standards, demonstrable knowledge of IP technology and have a logical approach to troubleshooting.
• Had or have previous experience working in a customer-facing environment.

About Johnson Controls

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.#RMDFL