Service Development Manager

JR United Kingdom; Stoke-on-Trent; Remote; GBP 40,000 - 60,000; Full time

Job summary

A neurodiversity-focused service provider is seeking a Service Development Manager to design and implement innovative post-diagnostic services for ADHD and Autism. You will collaborate closely with the Founder/Managing Director to create service pathways and operational processes, ensuring high-quality delivery grounded in best practices. Ideal candidates will have robust service development experience in therapy settings and strong organisational skills, with a passion for making a positive impact on neurodivergent lives.

Benefits

Company pension

Collaborative culture

Opportunities for professional growth

Qualifications

• Minimum experience in service development or operational management within health or therapy settings.
• Strong project management and organisational skills required.
• Understanding of neurodivergent experiences is essential.

Responsibilities

• Design and develop post-diagnostic service models.
• Implement operational processes and technology platforms.
• Monitor service quality and implement feedback mechanisms.

Skills

Service Development

Operational Management

Project Implementation

Organisational Skills

Communication Skills

Technology Platform Proficiency

Neurodivergent Sensitivity

Experience in Start-up Environments

Therapy Settings Background

Project Management Training

Tools

CRM Software

Booking Systems

Communication Tools

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

26.08.2025

Expiry Date:

10.10.2025

col-wide

Job Description:

Service Development Manager (RTN Therapies)

Location: Remote (with occasional travel to Deal, Kent)

Employment Type: Full-Time, Permanent

Start Date: September 2025 (preferred)

About Us

RTN Therapies is an emerging provider of post-diagnostic support for people with ADHD and Autism. We are committed to delivering compassionate, neurodiversity-affirming care through a range of evidence-based and person-centred approaches. Our services are designed to meet the real needs of individuals and families post-diagnosis, starting with interventions such as Paediatric Autism Communication Therapy (PACT), Cognitive Behavioural Therapy (CBT), and Person-Centred Therapies. As we grow, we are looking for a dynamic and collaborative Service Development Manager to help shape, build, and implement our new portfolio of services.

About the Role

This is an exciting opportunity to play a key role in designing and developing innovative post-diagnostic services. The Service Development Manager will work closely with the Founder/Managing Director to bring our vision to life — from designing service pathways to embedding the systems, processes, and communications that will enable high-quality delivery. This role is ideal for someone who thrives in start-up or fast-growth environments, enjoys shaping services from the ground up, and is equally comfortable with strategic planning and hands-on delivery.

Key Responsibilities

Service Design & Development

• Co-create service models for post-diagnostic interventions (e.g. group work, 1:1 therapy, family support).
• Research and recommend best practice frameworks (initially PACT, CBT, and person-centred approaches).
• Define client journeys and service pathways.

Operational Implementation

• Design and implement booking systems, records management, and documentation processes.
• Introduce and manage appropriate technology platforms (CRM, scheduling, communication tools).
• Develop templates, SOPs, and policies to support safe and consistent delivery.

Communication & Coordination

• Build internal and external communication flows.
• Liaise with clinicians, clients, and collaborators to support smooth implementation.
• Support recruitment and onboarding of therapists as services expand.

Monitoring & Improvement

• Establish service metrics and feedback loops.
• Develop quality assurance and client feedback mechanisms.
• Adjust and improve processes as services grow and scale.

What We’re Looking For

• Strong experience in service development, operational management, or project implementation within health, social care, or therapy settings.
• Proven ability to balance strategic planning with hands-on delivery.
• Excellent organisational and project management skills.
• Confident with technology platforms (e.g. CRM, booking systems, secure communication tools).
• Understanding of and sensitivity to neurodivergent experiences (lived or professional).
• Strong written and verbal communication skills.
• Experience launching new services or working in start-up environments.
• Background in mental health, therapy, social work, or allied professions.
• Familiarity with PACT, CBT, or person-centred approaches.
• Experience working in private practice or small/medium clinical teams.
• PRINCE2, Agile, or similar project management training.
• CPD or training in neurodiversity, autism, or ADHD.

Company Benefits

• Company pension
• Collaborative and supportive culture
• Opportunities for professional growth and CPD

Why Join RTN Therapies?

• Shape innovative, person-centred services that make a real difference post-diagnosis.
• Play a central role in building new therapeutic offerings from the ground up.
• Join a forward-thinking, neurodiversity-affirming team.
• Work flexibly and meaningfully in a fully remote environment.