Service Desk Trainer | Lead UK Support Training

Atos; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in Birmingham is looking for a Service Desk Trainer. This role involves developing and delivering training programs for a new support service desk team, ensuring that employees are well-equipped to provide outstanding customer service. The ideal candidate will have demonstrable skills in MS Office, excellent communication abilities, and experience in training and development. This position emphasizes a commitment to building customer relationships and meeting their needs through effective training.

Benefits

25 days annual paid leave

Private medical scheme membership

Pension contributions up to 10%

Flex benefits programme

Courses and certifications opportunities

Qualifications

• Proven ability to anticipate and identify training needs.
• Ability to develop effective training materials for Service Desk operations.
• Experience managing training effectiveness and course evaluations.

Responsibilities

• Identify training needs within areas of responsibility.
• Manage training effectiveness by conducting evaluations.
• Deliver induction, technical, product, and customer service training.

Skills

Demonstrable skills in MS Office

Excellent communication skills

Knowledge of training and development best practices

Demonstrable leadership experience

Excellent research and problem-solving skills

Ability to work under pressure

Education

No specific education required

Tools

MS Office Suite

Job description

A leading technology firm in Birmingham is looking for a Service Desk Trainer. This role involves developing and delivering training programs for a new support service desk team, ensuring that employees are well-equipped to provide outstanding customer service. The ideal candidate will have demonstrable skills in MS Office, excellent communication abilities, and experience in training and development. This position emphasizes a commitment to building customer relationships and meeting their needs through effective training.