Service Desk Technician L3

Michael Page (UK); Gloucester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading public sector organization based in Gloucester seeks a Service Desk Technician L3. You will provide advanced support for IT systems, manage service desk operations, and ensure compliance with public sector IT policies. This permanent role offers a competitive salary, professional development opportunities, and a collaborative team environment.

Benefits

Access to the Local Government Pension (LGP) scheme

Opportunities for professional development

Supportive and collaborative team environment

Qualifications

• Experience with troubleshooting complex IT issues is essential.
• Familiarity with public sector technology environments is preferred.

Responsibilities

• Provide advanced technical support for IT systems and applications.
• Monitor and manage service desk tickets while ensuring compliance with IT policies.

Skills

Troubleshooting

Problem-solving

Analytical skills

Teamwork

Education

Relevant IT certifications or equivalent technical qualifications

Tools

Service desk ticketing systems

ITIL best practices

Job description

• Site based in Gloucester, 2nd/3rd line Service Desk opportunity.
• Working 5 days a week on site - No remote working.

About Our Client

This organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.

Job Description

• Provide advanced technical support for IT systems and applications, ensuring timely resolutions.
• Monitor and manage service desk tickets, escalating when necessary.
• Identify and implement solutions to recurring technical issues.
• Collaborate with other departments to address IT-related needs and projects.
• Maintain and update IT documentation, ensuring accuracy and accessibility.
• Assist with the deployment and configuration of hardware and software.
• Support the team in delivering excellent customer service to end-users.
• Ensure compliance with IT policies and procedures within the public sector framework.

The Successful Applicant

A successful Service Desk Technician L3 should have:

• Proven expertise in troubleshooting and resolving complex IT issues.
• Experience with service desk ticketing systems and ITIL best practices.
• Knowledge of hardware and software deployment processes.
• Strong analytical and problem-solving skills.
• Familiarity with working in a public sector technology environment.
• Relevant IT certifications or equivalent technical qualifications.
• Ability to work efficiently in a team-focused setting.

What's on Offer

• Competitive salary range of £29,000 to £35,000 per annum.
• Access to the Local Government Pension (LGP) scheme.
• Permanent position based in Quedgeley.
• Opportunities for professional development within the public sector.
• Supportive and collaborative team environment.
• MV Clearance required (8-12 week duration)

If you're ready to bring your technical expertise to a rewarding role in the public sector, apply today!