Service Desk Operative

Gi Group; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Service Desk Operative based in Eastleigh to provide key support to customers and internal teams. The role involves handling service requests, managing data entry, and ensuring excellent customer care. Candidates should have strong communication skills and be educated to GCSE level in Mathematics and English Language. Experience in a similar position is preferred. This is a full-time temporary position within the administration sector, primarily in an office setting.

Qualifications

• Educated to GCSE level in Mathematics and English Language.
• Previous experience in a similar role is desirable.

Responsibilities

• Respond to Service Centre requests via telephone and emails.
• Accurately input details of all calls into a central data management system.
• Foster teamwork with a customer-focused approach.

Skills

Strong general numeracy

Excellent verbal and written communication

Client-centred approach

Effective time-management

Proficiency with Microsoft Office

Education

GCSE in Mathematics and English Language

Tools

Power BI

Job description

Service Desk Operative

Act as a central support point for information and communication between the organisation and its customers.

Key Responsibilities

• Respond to Service Centre requests via telephone calls, emails, and reception from all service areas within the hospital.
• Accurately input details of all calls into a central data management system (e.g., Power BI) and follow up on actions and outcomes.
• Foster teamwork, a customer‑focused approach, and flexibility in daily tasks.

Skills and Competencies Required

• Strong general numeracy, literacy, and computer proficiency, with the ability to analyse data effectively.
• Excellent verbal and written communication skills, including a professional telephone manner.
• Ability to learn, use, and understand service‑specific software systems.
• Exceptional customer care skills with a client‑centric approach.
• Capable of working under pressure in a busy team environment or independently without supervision.
• Proficiency with Microsoft Office applications and strong keyboard skills.
• Ability to accurately follow detailed work procedures and instructions.
• Effective time‑management and planning capabilities.

Qualifications and Experience

• Educated to GCSE level (or equivalent) in Mathematics and English Language.
• Previous experience in a similar role is desirable.

Physical and Mental Demands

• Frequent use of keyboards and computers in an office environment.
• Mental focus and concentration required for data entry tasks.

Working Conditions

Primarily based in an office setting, supporting a dynamic and fast‑paced team.

Job Info

• Job Title: Service Desk Operative
• Company: Gi Group
• Location: Southampton, Hampshire
• Posted: 23 Jan 2026
• Sector: Administration
• Contract: Temporary
• Hours: Full Time

Additional Information

If you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.