Service Desk Network Analyst

NES Fircroft; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A medium-sized IT company in Basingstoke is seeking a Service Desk Network Analyst. This role involves managing a small team, ensuring excellent customer service, and a strong IT background in Microsoft technologies, networking, and firewalls. Candidates must be able to travel to other offices occasionally. The position requires hands-on problem-solving and a 'Customer first' attitude within a supportive IT team environment.

Qualifications

• Strong background in Microsoft technology, including servers and networking.
• Experience managing staff in an IT support environment.
• Ability to provide solid customer service with a 'Customer first' approach.

Responsibilities

• Manage a small IT team and direct reports.
• Oversee the Service Desk operations.
• Travel to other offices as needed.

Skills

Microsoft technology background

customer service experience

staff management experience

networking skills

firewalls knowledge

ERP Sage X3

VPN Zscaler knowledge

Job description

Service Desk Network Analyst – Permanent – Basingstoke

My client is looking to bring on board a Service Desk Network Analyst with a strong Microsoft technology background, servers, firewalls, networking etc, solid customer service experience and being able to bring this into the IT department.

Service Desk Network Analyst will be responsible for 2 direct reports, so leaving for somebody with staff management experience, support desk experience and networking skills, with the 'Customer first' approachable and hands‑on approach if required for this role.

The Service Desk Network Analyst shouldn’t be afraid of rolling up their sleeves and getting their hands dirty; it is only a small IT team within a medium size IT company, employing around 200 people.

Although the role is based in Basingstoke, there will be some travel involved to other offices, some of them could be in Europe, but mainly Basingstoke.

• Microsoft servers
• desktop footprint
• ERP Sage X3
• firewalls sonic wall
• VPN Zscaler knowledge

You must be able to drive.

Must be eligible to work in the UK.

About NES Fircroft

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market‑leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.