Service Desk Engineer (Weekends) - Systems Integrator

Hamilton Barnes Associates Limited; United Kingdom; Remote; GBP 40,000 - 46,000; Full time

Job summary

A growing technology services provider is looking for a Service Desk Engineer to ensure seamless IT support for clients across industries. The role involves troubleshooting, monitoring systems, and maintaining service standards. Ideal candidates will have a proven MSP background and strong communication skills. This fully remote position offers paid training and a friendly company culture.

Benefits

Paid training and certifications

Friendly, close-knit culture

Regular team events

Qualifications

• Proven experience in IT support or service desk environments.
• Ability to troubleshoot technical issues independently.
• Willingness to gain AZ/MS-900 certification (funded by the company).

Responsibilities

• Handle service requests and troubleshoot technical issues.
• Monitor systems and maintain strong service delivery standards.
• Act as the sole engineer on shift without junior backup.

Skills

Problem-solving skills

Strong communication skills

Client-facing skills

Job description

Overview

Ready to keep systems running smoothly?

Join a growing technology services provider as a Service Desk Engineer (Weekends) and be part of a team that ensures seamless IT support for clients across industries. The role involves handling service requests, troubleshooting technical issues, monitoring systems, and maintaining strong service delivery standards during weekend operations. The team is seeking someone with experience in IT support or service desk environments, strong problem-solving skills, and the ability to work independently under pressure.

Make your next move. Apply now!

Responsibilities

• Sole engineer on shift – confident working without junior backup
• 2nd line+ troubleshooting across various technologies
• Direct contact with senior finance clients
• Calm and professional approach under pressure

Requirements

• Proven MSP background
• Able to resolve issues independently
• Strong communication and client-facing skills
• Willingness to gain AZ/MS-900 certification (funded by the company)

Benefits

• Fully remote working anywhere in the UK
• Paid training and certifications with in-house trainer
• Friendly, close-knit culture with regular team events
• Opportunity to join a growing MSP with an excellent client reputation

Salary

• £40,000 (DOE)