Service Desk Engineer - Hybrid, SLA-Driven Support

Daisy Corporate Services Trading Limited; Birstall; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A prominent corporate services provider in the UK is looking for a dedicated Service Desk Analyst to join their team. This role focuses on providing exceptional customer support, managing technical incidents, and collaborating with various internal teams. The ideal candidate will possess strong communication skills, a background in technical support, and a commitment to continuous learning. This position offers a hybrid working model along with a comprehensive benefits package.

Benefits

Private medical coverage

Discounted health plans

Annual leave of up to 28 days

Comprehensive health and wellbeing programs

Qualifications

• Proven experience in a technical support or service desk environment.
• Familiarity with SLA and KPI metrics.
• Experience in creating and maintaining clear technical documentation.

Responsibilities

• Manage, prioritize, and resolve tickets.
• Work within SLA and KPI targets.
• Collaborate with internal teams and suppliers for issue resolution.
• Maintain departmental knowledge base.
• Support customers with technology troubleshooting.

Skills

Strong communication skills

Customer service skills

Technical support experience

Problem-solving abilities

Experience with network performance monitoring

Self-motivated

Attention to detail

Adaptable to new technologies

Education

ITIL V3 / 4 Foundation certification

Customer service accreditation

Tools

ServiceNow

Job description

A prominent corporate services provider in the UK is looking for a dedicated Service Desk Analyst to join their team. This role focuses on providing exceptional customer support, managing technical incidents, and collaborating with various internal teams. The ideal candidate will possess strong communication skills, a background in technical support, and a commitment to continuous learning. This position offers a hybrid working model along with a comprehensive benefits package.