Service Desk Co-ordinator

IN2-AV Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A high-end technology integration specialist in Central London is seeking a proactive Service Desk Coordinator. In this office-based, full-time role, you will manage incoming service tickets, coordinate engineers, and ensure exceptional communication with clients. The ideal candidate will possess strong administrative skills and experience in a technical environment. This is an exciting opportunity to join a dedicated aftercare team and contribute to the delivery of innovative technology solutions. Competitive salary and benefits are offered.

Benefits

23 days holiday + bank holidays + birthday off

Company pension

Regular team social events

Qualifications

• Strong administrative abilities with excellent attention to detail.
• Experience scheduling site or service visits in a busy technical environment.
• Confident, professional communication skills, particularly over the phone.

Responsibilities

• Manage the service inbox and prioritize requests.
• Log and update client details within the CRM.
• Allocate tasks to service engineers and monitor workloads.

Skills

Administrative abilities

Scheduling experience

Professional communication

Ability to multitask

IT skills

Customer service background

Tools

Microsoft Office

Ticketing/CRM systems

Job description

Service Desk Coordinator Location : Office-based, Central London

Employment : Permanent, Full-Time

IN2-AV Recruitment is partnering with a leading high-end technology integration specialist to find an organised and proactive Service Desk Coordinator to join their dedicated aftercare team.

Our client designs and supports cutting‑edge smart home and boutique hospitality systems‑spanning IT, lighting, audio‑visual, control, cinema and immersive environments. They are known for delivering beautifully engineered, intuitive technology solutions and maintaining long‑term relationships with discerning, high‑profile clients. Their service team provides exceptional 24/7 support, and this role is key to ensuring a seamless customer experience.

The Role

As Service Desk Coordinator, you will manage all incoming service tickets, assess and allocate work, and oversee tasks from creation through to completion. You’ll work closely with engineers, clients, and wider internal teams to ensure issues are resolved promptly and professionally.

This is a busy, client‑facing role requiring outstanding organisation and communication skills. You’ll play a vital part in maintaining service excellence and supporting the efficiency of the engineering team.

Key Responsibilities

• Manage the service inbox, prioritising requests in line with SLAs and urgency.
• Log and update client details within the CRM, ensuring records are accurate.
• Allocate tasks to service engineers, monitoring workloads and maintaining capacity for urgent jobs.
• Track progress of all service tickets, ensuring timely updates and completion.
• Maintain clear, professional communication with clients throughout the process.
• Coordinate daily engineer schedules, including reassignments when required.
• Support with quotes, stock orders and contract renewals.
• Oversee the on‑call rota and annual leave planning for engineers.
• Help drive service efficiency by monitoring contract usage and engineer time.

Skills & Experience

• Strong administrative abilities with excellent attention to detail.
• Experience scheduling site or service visits in a busy technical environment.
• Confident, professional communication skills, particularly over the phone.
• Ability to juggle multiple priorities and work under pressure.
• Competent IT skills across Microsoft Office and ticketing / CRM systems.
• Background in customer service, service coordination, IT, engineering or AV is highly desirable.

Why Apply?

Competitive salary and benefits

• 23 days holiday + bank holidays + your birthday off
• Company pension
• Regular team social events

Ongoing training and development

37.5‑hour working week If you’re a highly organised coordinator who thrives in a fast‑paced environment and enjoys working with smart technology, we want to hear from you. Apply today through IN2-AV Recruitment