Service Desk Apprentice

Appello Careline Limited.; New Milton; On-site; GBP 20,000; Full time

Job summary

A technology-driven support provider in New Milton is looking for a motivated Service Desk Apprentice to kickstart their IT career. The role involves being the first point of contact for technical support, providing excellent customer service, and logging support cases. No prior experience is needed as full training will be provided, making this an ideal opportunity for learners eager to enter the digital support sector. The company offers a supportive environment, career growth, and industry-recognized qualifications.

Benefits

233 rising to 248 hours holiday

Discounts on groceries and holidays

24/7 employee assistance programme

Pension Scheme, up to 4% Company matched

Free on-site parking

Qualifications

• No experience required as training will be provided.
• Must have the right to work in the UK.
• Not already hold a Digital Support Technician Level 3 qualification.

Responsibilities

• First point of contact for Digital Support queries via phone/email.
• Log and assign cases accurately via the management system.
• Provide excellent customer service and triage support cases.

Skills

Excellent standard of IT skills

Problem solving

Great communication

Attention to detail

Empathy

Education

Good standard of secondary education

Tools

Microsoft 365 applications

Job description

🤩Service Desk Apprentice

🚀 Kickstart Your Tech Career!
Are you passionate about technology and love solving problems? This is your chance to start an exciting journey in IT as a Service Desk Apprentice.

You’ll be the first point of contact for technical support, helping colleagues and customers keep their systems running smoothly. With hands-on experience, expert mentoring, and industry-recognized qualifications, you’ll gain the skills to launch a successful career in IT.

If you’re curious, eager to learn, and ready to make an impact, this is the perfect role for you! 💻✨

⏰ Hours

37.5 hours per week

📅 Shift pattern

Monday - Friday, working 7.5 hour shifts between 7am - 7pm

💸 Salary

£20,000 per annum

📍 Location

Office based New Milton Hampshire

📆 Start Date

9th February 2026

🌟For this role, you need 5mbps upload and 15mbps download internet speed

😎Appello Perks

• 233 rising to 248 hours holiday with length of service
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

👇 About You

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

As this is an apprenticeship no experience is required as we will give you full training! To be eligible for the apprenticeship you will need the following:

• A good standard of secondary education
• Not already hold a Digital Support Technician Level 3 qualification
• To have the right to work in the UK and meet the Apprenticeship Funding eligibility criteria

You will be a person that enjoys a busy office environment, we have a great, positive and supportive team. You will have an excellent standard of IT skills working on Microsoft 365 applications such as Word, Excel, Planner. You will be great at problem solving with a keen eye for detail.

You are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy.

THE ROLE 🎧

You will be part of the Digital Support team which is constantly evolving. As the first point of contact for Digital Support queries arriving via phone/email/form. Logging and assigning cases via our case management system, quickly and accurately. Providing an initial triage to support cases and ensuring that first response SLA's are adhered to, coordinating rapid and appropriate responses keeping the customer apprised of progress made. Building rapport with customers, providing excellent customer service.

The post would be suitable for a candidate entering the Digital Support sector, looking to achieve a Level 3 apprenticeship.

📝 Apprenticeship Level 3 details

The Digital Support Apprenticeship L3, 17 months duration dependent on individual learner progression (with the possibility of the position being made permanent on successful completion of the programme). Your apprenticeship studies through the apprenticeship provider Gingernut, will take place remotely however you will be based within our New Milton offices. You will have an opportunity to achieve Cisco Cyber Security Essentials, IT Essentials and Networking Essentials qualification as part of your learning programme.

Find out more about the department here!

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.