Service Desk Analyst Health Care

Talent Leaders; Essex; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading health services provider in Essex is hiring two Service Desk Analysts to support their expanding operations. The role focuses on providing excellent customer service, managing incidents, and mentoring new staff. The ideal candidate will have experience in IT support and strong communication skills. This position offers a competitive salary of £28k-30k and benefits, with a hybrid work model requiring three days in the office. Shortlisting is happening today, and they are looking for immediate starters.

Benefits

Competitive salary

Benefits

Opportunity for professional development

Qualifications

• Experience in a service desk or IT support role is essential.
• Ability to deliver high levels of customer service.
• Strong organizational and multitasking skills.

Responsibilities

• Ensure customers receive the help they require.
• Monitor trends and provide support as needed.
• Act as escalation for operational issues.
• Take ownership of communications during Major Incidents.
• Perform quality checks on incident tickets.
• Manage the IT Service Desk Rota system.
• Conduct regular meetings with service desk personnel.
• Line manage and mentor service desk analysts.
• Assist with process implementation and service improvement.
• Provide statistical reports weekly and monthly.

Skills

Customer service skills

Incident management

Quality assurance

Training and mentoring

Statistical reporting

Job description

Overview

SERVICE DESK ANALYST x2 - HEALTH CARE - ESSEX

Service Desk Analyst x2 - Healthcare - Essex

Leading UK health services provider, currently expanding at pace with a reputation for innovation and excellence and a strong values culture

Responsibilities

• Ensure that all customers are provided with the level of help they require
• Monitor trends on the Service Desk and provide support to those areas most needed.
• Act as an escalation of operational issues that arise from the IT Service Desk.
• Take ownership of Major Incident communications, acting as the Major Incident Manager.
• Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service.
• Manage the IT Service Desk Rota system and Holiday request calendar.
• Conduct regular calls/meetings with IT Service Desk personnel.
• Line Manage Service Desk Analysts, carrying out monthly 1to1's and twice annual Appraisals.
• Induct, train and mentor new IT Service Desk Analysts.
• Assist and support the IT Service Desk Manager with process Implementation and continual service improvement.
• Provide weekly and monthly statistical reporting information

Role details

The main shift is 8:30am-5pm.

In return, you will get the opportunity to contribute and develop further with a dynamic forward-thinking organisation that rewards achievers

Shortlisting today

Immediate starter

Salary: £28k-30k + Benefits

Location: Essex - Hybrid x3 Days in office