Service Desk Analyst – World-Class Support & SLAs

Selco Builders Warehouse; Park Central; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading builders warehouse in the UK is seeking an individual to manage critical processes with a strong focus on customer service. The role involves working in a busy commercial environment and requires effective teamwork to deliver high-quality support. Candidates should have experience managing issues and dealing with stakeholders at various levels. The position offers a range of benefits including discounts, health plans, and professional development opportunities.

Benefits

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Qualifications

• Experience in managing issues in a busy commercial environment.
• Demonstrable experience dealing with customers and stakeholders.
• Experience working to strict SLAs.

Responsibilities

• Provide world-class service to customers.
• Collaborate with support teams and service providers.

Skills

Customer service orientation

Teamwork

Managing commercial processes

Job description

A leading builders warehouse in the UK is seeking an individual to manage critical processes with a strong focus on customer service. The role involves working in a busy commercial environment and requires effective teamwork to deliver high-quality support. Candidates should have experience managing issues and dealing with stakeholders at various levels. The position offers a range of benefits including discounts, health plans, and professional development opportunities.