Service Desk Analyst - Local Government

Hamilton Barnes Associates Limited; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government organization in York and North Yorkshire is seeking a Service Desk Analyst to provide first-line technical assistance and resolve IT issues. The ideal candidate will have experience in IT support, strong knowledge of Windows 10/11, Office 365, and excellent problem-solving skills. This role offers competitive daily pay and the opportunity to make a significant impact in a fast-paced environment.

Benefits

Scope of extension

Qualifications

• Experience in a similar IT support or service desk role.
• Strong knowledge of Windows 10/11 and Office 365.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Act as the first point of contact for IT support requests.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with user account management including Active Directory.

Skills

Problem-solving

Communication

Customer-focused mindset

Tools

Windows 10/11

Office 365

Active Directory

Remote desktop support tools

Job description

Overview

Join a dedicated local government organization delivering seamless IT support to critical public services. As a Service Desk Analyst, you will provide first-line technical assistance, resolve issues, and ensure smooth day-to-day operations for end users. This role requires strong problem-solving skills, excellent communication, and a customer-focused mindset.

If you're ready to make an impact in a fast-paced environment, apply today!

Responsibilities

• Act as the first point of contact for IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex issues to second-line support when necessary.
• Assist with user account management, including Active Directory and Office 365.

Qualifications

• Experience in a similar IT support or service desk role.
• Strong knowledge of Windows 10/11, Office 365, and basic networking.
• Familiarity with Active Directory and remote desktop support tools.
• Excellent troubleshooting and problem-solving skills.

Benefits

• Scope of extension

Salary

• £250 Per Day All Inclusive