Service Desk Analyst

Experis - ManpowerGroup; Stevenage; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT service provider in Stevenage is looking for an IT Service Desk Analyst to join their prestigious Service Desk team. This role involves serving as the primary contact for IT queries while also managing second-line technical responsibilities. Ideal candidates will be proactive, eager to learn, and able to handle night shifts. Full training is provided, and current Government SC Clearance is a requirement. Join now to kickstart your career in IT.

Qualifications

• Previous IT Service Desk experience is a plus, but not essential.
• Full training is provided.
• Must hold current Government SC Clearance.

Responsibilities

• Serve as the primary point of contact for all IT-related queries.
• Log incidents and provide 'First-Fix' resolutions.
• Handle 2nd-line escalations and work with specialist technical teams.
• Deliver top-tier customer service.

Skills

Customer Care

Problem Solving

Basic understanding of hardware and software

Ability to work under pressure

Job description

IT Service Desk Analyst - Level Up Your Technical Career

Location: Stevenage (On-site)

Contract: 4 Months (Initial)

Rate: £16.35 per hour (Inside IR35)

Shift Pattern: Night Shifts (between 7pm - 7am)

The Opportunity

Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high‑performing Service Desk team supporting one of our most prestigious global customers.

This isn't just your standard "password reset" role. While you'll be the first point of contact, you will also dive into 2nd‑line technical responsibilities, giving you a broader scope of work and faster professional growth.

The Role

As a First Line Analyst, you are the face of IT. You'll be part of a close‑knit, supportive team in Stevenage, ensuring that technical issues are resolved swiftly and efficiently.

Your day-to-day will involve:

• Customer Care: Serving as the primary point of contact for all IT-related queries.
• Problem Solving: Accurately logging incidents and providing "First‑Fix" resolutions whenever possible.
• Technical Growth: Handling 2nd‑line escalations and working closely with specialist technical teams to meet SLAs.
• Excellence: Delivering top‑tier customer service to maintain our "prestigious customer" standards.

What We Are Looking For

In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure.

• Experience: Previous IT Service Desk experience is a plus, but not essential—full training is provided.
• Skills: A basic understanding of hardware and software is advantageous.
• Security: You must hold current Government SC Clearance to be considered for this role.
• Flexibility: Comfort working a night shift pattern (7pm - 7am) within a small, dedicated team.

Ready to kickstart your next chapter in IT? If you have the right clearance and a "can‑do" attitude, we want to hear from you.