Service Desk Analyst

Carbon60; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in the UK is seeking a Service Desk Analyst to provide essential IT support for the Royal Navy. The role involves first-line assistance, managing user accounts, and ensuring compliance with health and safety regulations. Candidates should have proficiency in MS Office and relevant service desk experience. This position plays a crucial role in maintaining operational readiness across Royal Navy units.

Responsibilities

• Provide Service Desk support, raise calls via Remedy.
• Monitor MCSU signal traffic and OPDEFs.
• Create and manage Remedy accounts on Opnet.
• Manage MODNET accounts: creation, deletion, password management.
• Issue MODNET laptops, update RAMT, raise calls for repair/exchange.
• Raise catalogue requests for new joiners.

Skills

Proficiency in MS Office

Experience with IT

Experience within a service desk position

Eligibility to undergo Security Clearance (SC)

Job description

Overview

The Royal Navy is undergoing a digital transformation to become a fully digitised and data-driven organisation by 2025. This initiative aims to enhance operational capabilities, maintain alignment with UK allies, and mitigate risks posed by adversaries.

Navy Digital, a newly established Directorate, is leading this transformation by delivering digital, data, and information enablers across maritime operations and business support functions. Within Navy Digital, the Maritime C5ISR Support Unit (MCSU) plays a critical operational role, supporting Royal Navy units globally.

Job Purpose

The Service Desk Analyst will play a key role in supporting MCSU customers by providing first-line IT support, managing user accounts, and ensuring compliance with information management and health & safety regulations. The role is essential to maintaining operational readiness and digital integrity across Royal Navy units.

Responsibilities

• Provide Service Desk support, raise calls via Remedy, respond to phone, walk-in, and email queries.
• Monitor MCSU signal traffic and OPDEFs, raise Remedy calls, notify resolver groups.
• Create and manage Remedy accounts on Opnet, issue/reset passwords.
• Manage MODNET accounts: creation, deletion, password management, and record maintenance.
• Issue MODNET laptops, update RAMT, raise calls for repair/exchange.
• Raise catalogue requests for new joiners, name changes, mailbox access, etc.
• Attend Security Working Group meetings.

Qualifications

• Proficiency in MS Office
• Experience with IT
• Experience within a service desk position
• Eligibility to undergo Security Clearance (SC)