Service Desk Analyst

evo; Normanton and Altofts; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic IT company in Normanton and Altofts is seeking a Service Desk Analyst to provide first-line support for IT systems. The ideal candidate will have experience in customer service and familiarity with Microsoft applications. Responsibilities include logging incidents, managing user accounts, and providing user training. This is an office-based role with opportunities to develop technical skills.

Qualifications

• Experience in customer service, ideally within an IT support environment.
• Familiarity with Microsoft Office applications and hardware/peripherals.
• Ability to troubleshoot and resolve issues effectively.

Responsibilities

• Deliver first line technical support for all Group IT systems.
• Handle user issues and change requests via multiple communication channels.
• Log incidents accurately using the service management tool.

Skills

Customer service experience

Microsoft Desktop Operating Systems

Basic networking knowledge

Excellent communication

Attention to detail

Education

Service Desk Analyst Qualification or Microsoft Certification

Job description

Are you passionate about IT and customer service?

EVO is looking for an enthusiastic and motivated Service Desk Analyst to join our dynamic IT team. This is a fantastic opportunity to gain exposure to a wide range of IT projects and develop your technical skills in a fast-paced, supportive environment.

What You'll Be Doing

As a Service Desk Analyst, you'll be the first point of contact for IT support across the business. Your responsibilities will include:

• Delivering 1st line technical support for all Group IT systems and services within agreed SLAs.
• Handling user issues and change requests via phone, email, and other communication channels.
• Logging incidents, problems, and requests accurately using our service management tool.
• Troubleshooting and resolving issues or escalating them appropriately.
• Managing user accounts, hardware setups, and equipment delivery across locations.
• Providing user training and creating documentation when needed.
• Assisting with inventory management of IT assets and software licenses.
• Supporting the IT management team with ad hoc requests and tasks.

What We're Looking For

We're seeking someone who is:

• Experienced in customer service, ideally within an IT support environment.
• Familiar with Microsoft Desktop Operating Systems, Office applications, and hardware/peripherals.
• Knowledgeable in basic networking and phone systems (user/admin level).
• A strong communicator with excellent attention to detail and a proactive attitude.
• Able to prioritise tasks, empathise with users, and maintain a professional telephone manner.

Desirable Qualifications

• Service Desk Analyst Qualification or Microsoft Certification.

Please note this is an office based role.