Service Desk Analyst

Adecco; Kidlington; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A governmental agency in the UK is seeking a Service Desk Analyst to join their Thames Valley Police Force team. This position requires solid customer service and technical troubleshooting skills as well as experience in a service desk environment. The analyst will engage with end-users to resolve technical issues and provide high-quality service. This role offers a competitive daily rate of £150 and the opportunity for professional development, all within a hybrid working model.

Benefits

Hybrid Working

Professional Development

Dynamic Team Environment

Competitive Daily Rate

Qualifications

• Experience in a service desk or technical environment required.
• Strong communicative abilities and customer-focused approach necessary.
• Commitment to ongoing professional development in ICT expected.

Responsibilities

• Analyse and diagnose technical issues within agreed service levels.
• Engage with ICT technical support teams for incident resolution.
• Communicate updates and ensure satisfaction for end users.
• Manage incidents according to organizational policies and ITIL.
• Own the incident lifecycle for excellent customer feedback.

Skills

Customer service skills

Technical troubleshooting

Strong communication skills

Logical problem solving

Team player

Job description

Join Our Team as a Service Desk Analyst! Working within the Thames Valley Police Force.

Are you passionate about technology and eager to make a difference in public services? We are looking for a dedicated Windows 11 Service Desk Call Handler to support our dynamic team! This is a fantastic opportunity for someone with a flair for customer service and technical troubleshooting skills.

Contract Type: Temporary
Daily Rate: £150 per day (Umbrella)
Working Pattern: Full Time, Monday to Friday 37 hours per week 9am to 5pm
Contract End Date: March 31, 2026
Location: Hybrid working available!

Please note this role will be subject to Police Vetting and you will need to have resided within the UK for a minimum of 3 Years

What You'll Do

• analyse and diagnose technical issues within agreed service levels.
• Engage with ICT technical support teams to ensure timely resolution of incidents.
• Communicate updates and provide quality service to end users, ensuring satisfaction.
• Manage incidents in line with organisational policies and ITIL processes.
• Take ownership of the incident lifecycle, ensuring excellent customer feedback.

Who You Are

• Experienced in a service desk or technical environment.
• Strong communicators, both written and verbal, with a customer-focused approach.
• Problem solvers who can think logically and maintain accuracy in fast-paced situations.
• Team players who are adaptable and can work independently when needed.
• Committed to ongoing professional development in ICT.

Why Join Us?

We pride ourselves on creating a supportive and engaging work environment where you can grow and thrive. Enjoy fantastic perks including:

• Hybrid Working: Balance your work and home life efficiently.
• Professional Development: Enhance your skills with continuous training and support.
• Dynamic Team Environment: Collaborate with talented professionals who are eager to innovate.
• Competitive Daily Rate: Earn £150 daily while making a significant impact.

How to Apply

Please submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for our team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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