Service Designer - Public Sector - Inside IR35

SR2 - Socially Responsible Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading digital consultancy is seeking experienced Service Designers to support the delivery of user-centred digital services in the UK public sector. The role involves planning and delivering service design activities, leading analysis, and producing service blueprints. Ideal candidates should have a strong understanding of GDS standards and demonstrable experience in stakeholder engagement. This is an initial 6-month contract with a rate of £500-£550 per day, starting in January, allowing for remote work and flexibility.

Qualifications

• Proven experience as a Service Designer within the UK public sector is essential.
• Strong understanding of user‑centred design principles and GDS standards.
• Experience producing clear service blueprints and journey maps.

Responsibilities

• Plan, prepare, and deliver service design activities across all phases.
• Lead teams to analyse end-to-end services and build empathy with users.
• Produce high-quality service maps and blueprints.

Skills

Proven experience working as a Service Designer within UK public sector or large, complex organisations

Strong understanding of user‑centred design principles and GDS standards

Demonstrable experience producing service blueprints, journey maps, and supporting design artefacts

Excellent stakeholder engagement, facilitation, and communication skills

Experience working within Agile, multidisciplinary delivery teams

Job description

Location

• Workstream 1: Leeds or London (Stratford) - 2 days per week on-site, remainder remote
• Workstream 2: Manchester - 1 day per week on-site, remainder remote

Contract

Contract: Initial 6-month contract (extensions likely). Day Rate: £500-£550/day (Inside IR35). Start Date: January.

A leading digital consultancy is seeking experienced Service Designers to support the delivery of user‑centred digital services across a range of high‑profile public sector programmes. These roles offer the opportunity to work on complex, large‑scale services, collaborating within multidisciplinary Agile teams to improve outcomes for users and organisations alike.

Key Responsibilities

• Plan, prepare, and deliver service design activities across all phases of the service life cycle
• Lead teams to analyse end‑to‑end services and build deep empathy with service users
• Identify and apply appropriate service design methods, including service mapping, blueprinting, and taxonomy development
• Produce clear, high‑quality service maps and blueprints to inform delivery and decision‑making
• Provide strategic service design input and contribute to a collaborative community of practice

Skills & Experience

• Proven experience working as a Service Designer within UK public sector or large, complex organisations
• Strong understanding of user‑centred design principles and GDS standards
• Demonstrable experience producing service blueprints, journey maps, and supporting design artefacts
• Excellent stakeholder engagement, facilitation, and communication skills
• Experience working within Agile, multidisciplinary delivery teams

If you're an experienced Service Designer available for a January start and keen to work on impactful public sector programmes, we'd be delighted to hear from you.