Service Designer

Futureheads; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading UK tech consultancy is seeking a Service Designer to work on public sector projects. This role involves conducting user research, mapping customer journeys, and designing service blueprints. Candidates should have experience with UK public sector work and the ability to work within agile teams. The position offers a flexible remote setup with occasional travel across the UK. The role presents a unique opportunity for those passionate about service design in the public sector.

Qualifications

• Experience in working on UK public sector projects with service standards.
• Ability to conduct user and stakeholder research.
• Proficient in mapping customer journeys and facilitating workshops.

Responsibilities

• Conduct user and stakeholder research to understand needs.
• Map customer journeys to identify pain points.
• Design service blueprints for processes.

Skills

User and stakeholder research

Customer journey mapping

Service blueprint design

Facilitation of workshops

Prototyping

Agile methodologies

Job description

No job description addedRole: Service Designer

Client: Consultancy, Public Sector

Rate: £450/d (Inside IR35)

Start date: within 2 weeks of offer

Length: 3 months rolling

Location: remote first; ad-hoc UK travel

We’re recruiting for a leading UK tech consultancy who are hiring for a Service Designer to work on a public sector end-client project. To be considered for these opportunities, candidates must have recently worked on service standard assessed UK public sector projects and must be UK based with full right to work.

• Conducting user and stakeholder research to understand needs and behaviours.
• Mapping end-to-end customer journeys to identify pain points and improvement opportunities.
• Designing service blueprints that detail the service processes and interactions.
• Facilitating co-creation workshops and collaboration across multidisciplinary teams.
• Prototyping services and validating them through user testing and feedback analysis.
• Developing and iterating service concepts and strategies based on research insights.
• Documenting and updating service standards, requirements, and operating models.
• Working in agile, multi-functional teams alongside interaction designers, content designers, user researchers and wider product and engineering teams.

We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.