Service Designer

Berkeley Square IT; Exeter; On-site; GBP 50,000 - 70,000; Full time

Job summary

A public sector organization is seeking a Senior Service Designer to lead the design and implementation of innovative service strategies. The role involves developing service blueprints, managing stakeholders, and mentoring design colleagues. Ideal candidates will have extensive experience in service design and user-centered practices. This position offers competitive compensation, opportunities for growth, and the chance to impact public services significantly.

Benefits

Competitive salary

Opportunities for professional growth

Collaborative work environment

Qualifications

• Proven experience in service design, particularly within the public sector.
• Strong ability to create detailed service blueprints and design concepts.
• Excellent project management and stakeholder engagement skills.

Responsibilities

• Develop design concepts and create service blueprints for data services.
• Lead the design and implementation of service strategies.
• Mentor other user-centered design colleagues.

Skills

Service design expertise

Project management

Stakeholder engagement

User-centered design

Research interpretation

Mentoring abilities

Job description

Senior Service Designer for Public Sector Transformation

Are you a visionary Senior Service Designer passionate about transforming public services? Our large, public sector-funded body is seeking an experienced professional to lead the design and implementation of innovative service strategies. Join us in making a significant impact on the delivery of data services across multiple sectors.

Position: Senior Service Designer

Key Responsibilities:

• Develop design concepts and create as-is and to-be service blueprints for data services.
• Design and integrate systems for use across multiple services.
• Lead the design and implementation of service strategies to ensure alignment with business requirements.
• Identify processes to measure and visualize outcomes and successes.
• Gather and understand the needs of business stakeholders, managing their expectations effectively.
• Set direction and embed good user-centered design practices within teams.
• Make important decisions based on research and understand how this research impacts others.
• Conduct and interpret evidence-based research, incorporating findings into your work.
• Mentor other user-centered design colleagues and advocate for user-centered design.

Qualifications:

• Proven experience in service design, particularly within the public sector.
• Strong ability to create detailed service blueprints and design concepts.
• Excellent project management and stakeholder engagement skills.
• Proficiency in conducting and interpreting evidence-based research.
• Strong leadership and mentoring abilities.
• Expertise in user-centered design practices and principles.

Why Join Us?

• Be part of a large, public sector-funded body with strong project boards and support.
• Play a key role in transforming public services and making a lasting impact.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development