Service Delivery Manager & Maintenance Planner

Aviation Jobsearch; Bournemouth; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading aviation services provider in Bournemouth is seeking a Service Delivery & Maintenance Planning Manager to lead and coordinate aviation maintenance services. This pivotal role ensures minimal aircraft downtime and timely delivery while maintaining high quality standards. Candidates should have a strong background in aviation service delivery and be proficient in managing KPIs. The position offers a competitive salary and comprehensive benefits including healthcare and pension plans.

Benefits

Competitive Salary + Excellent Benefits

Group Pension Scheme

Comprehensive Life Assurance

Income Protection

Travel Insurance

Private Healthcare

Free Car Parking

Paid Volunteering Days

Investment in Training and Development

Qualifications

• Experience in project service delivery management within the aviation sector.
• Capable of managing delivery against agreed KPIs.
• Excellent communication skills.
• Ability to work under pressure.

Responsibilities

• Serve as the point of contact for the Customer, ensuring clear communication.
• Integrate CAMO planning with operational priorities.
• Lead planning of scheduled maintenance activities.
• Oversee unplanned maintenance events ensuring prompt responses.
• Deliver service performance reports and track KPIs.

Skills

Project service delivery management

Managing delivery against KPIs

Ability to discuss aircraft technical details

Working knowledge of Part 145/Part M regulations

Advanced computer literacy

Project Management tools

Customer oriented with excellent communication skills

Self-starter with high sense of urgency

Education

Project Management or Service Delivery qualifications

Recognised technical qualification in engineering or planning discipline

Tools

MRO tracking software (Corridor, RAMCO, etc.)

Job description

Overview

We are seeking a highly capable and proactive Service Delivery & Maintenance Planning Manager to lead the coordination and planning of aviation maintenance services under CAA Part M and Part 145. This role combines strategic service delivery oversight with hands-on maintenance planning, ensuring that aircraft inputs are effectively planned with minimal downtime and delivered on time, within budget, and to the highest quality standards. This role is pivotal to the successful delivery of a crucial contract where maximum aircraft availability is key. You will ensure all be responsible for seamless communication across all stakeholders to align maintenance activities with operational priorities.

Responsibilities

• Customer Interface & Communication: Serve as the single point of contact for the Customer, ensuring clear and consistent communication between all stakeholders and streamlining the flow of critical information.
• Operational Alignment & Continuous Improvement: Integrate CAMO planning with operational priorities, balancing individual aircraft maintenance with the broader fleet schedule to maximise aircraft availability.
• Identify and deliver ongoing continuous improvement measures to increase operational performance and reduce cost of delivery.
• Maintenance Planning & Coordination: Lead the planning of scheduled maintenance activities, including pre-input meetings, work pack development, and resource coordination to ensure timely and efficient aircraft inputs.
• Emergent Work Management: Oversee unplanned maintenance events, ensuring rapid response, stakeholder alignment, and accurate cost tracking and approvals.
• Performance Monitoring & Reporting: Deliver service performance reports and track KPIs for both Customer and Supplier identifying and communicating key factors in the delivery driving metrics.
• Cross-Functional Collaboration: Work closely with engineering, CAMO, and operational teams to ensure smooth execution and continuous improvement across service delivery.

Essential – Skills, Qualifications and Experience

• Performed project service delivery management within aviation sector
• Managing delivery against a set of agreed KPIs
• Ability to discuss and understand aircraft technical details with the engineering personnel
• Working knowledge of Part 145/Part M regulations
• Advanced computer literacy (MS Office mainly)
• Project Management tools, e.g. MS Project or equivalent
• Self-starter with a high sense of urgency and a positive mindset
• Customer oriented with excellent communication skills
• Well organised and responsible
• Able to work under pressure and handle stressful periods well

Advantageous

• Project Management or Service Delivery qualifications (APM PMQ, MSP, ITIL etc.)
• Recognised technical qualification in engineering or planning discipline
• Competent in the use of MRO tracking software such as Corridor, RAMCO, IFS, Quantum or equivalent

Benefits

• Competitive Salary + Excellent Benefits
• Competitive Group Pension Scheme
• Comprehensive Life Assurance
• Comprehensive Income Protection
• Comprehensive Travel Insurance
• Comprehensive Private Healthcare (after successful probation)
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development
• Subject to insurance underwriting

Note: Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.