Service Delivery Manager

Experis - ManpowerGroup; Remote; GBP 100,000 - 125,000; Part time

Job summary

A leading recruitment firm seeks a Service Delivery Manager / Technical Platform Owner for a 6-month contract to oversee the live operation of digital platform forms. The successful candidate will manage a team, ensure service stability, and coordinate necessary platform updates while promoting client digital ambitions. A proven background in service delivery and team management combined with agile and DevOps experience is ideal. The role offers remote work within the UK.

Qualifications

• Experience as a service delivery manager or in a similar role.
• Proven ability to manage teams and drive changes.
• Familiarity with agile and DevOps principles.

Responsibilities

• Ensure stable operation of various platforms.
• Manage a team of engineers, QA, and designers.
• Coordinate platform upgrades and improvements.

Skills

Service delivery management

Team management

Agile methodologies

DevOps experience

Stakeholder communication

Customer experience understanding

Job description

Overview

Role Title: Service Delivery Manager / Technical Platform Owner

Duration: 6 month contract

Location: Remote

Rate: up to £570.40 p/d Umbrella inside IR35

Role purpose / summary

Within the digital forms deliver we are accountable for the live operation of several forms platforms including:

• gForms (Scala based solution)
• iForms (Adobe Engagement Manager)
• Livecycle and pdf (Adobe Engagement Manager)
• We operate as a team reporting into the client\'s service owner with blended 3rd party, client , client account and Cap UK teams.

The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities:

• Formal documentation of the existing live service (some service design work)
• Ensuring stable operation of the platforms
• Management of a team of engineer, QA and designers and researchers
• Co-ordination and prioritisation of activities including platform upgrades / live form fixes / small changes / QA and platform improvements
• Establishing appropriate sla and service management reporting
• Input into weekly / monthly service reporting

You will be:

• An experienced service delivery manager / designer or delivery manager with good knowledge of service delivery
• Have experience managing teams making change to the system
• Some agile and DevOps experience
• Ideally some understanding of customer experience and UX discipline.
• Client account experience or GDS
• Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support the Client\'s digital ambition.
• This is an exciting space with a massive opportunity to change the face of how uk citizens interact with the client and achieving their digital ambition and improving the lives of UK citizens dealing with the client .

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!