Service Delivery Manager

JR United Kingdom; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A European leader in service delivery is seeking an experienced Service Delivery Manager in Manchester. In this role, you'll manage supplier relationships and ensure compliance to deliver high-quality service to clients. Candidates must have a strong customer-centric approach and the ability to build relationships across multiple industries. Immediate availability within a week's notice is required.

Qualifications

• Experience in service delivery management roles.
• Proven track record in managing third-party suppliers.
• Strong communication and stakeholder management skills.

Responsibilities

• Own the service delivery to support customers and colleagues across multiple clients.
• Build relationships with stakeholders to meet service levels.
• Manage third-party suppliers and drive service improvements.

Skills

Customer-centric approach

Relationship building

Technical problem-solving

Service improvement management

Job description

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I'm looking for an experienced, customer-centric Service Delivery Manager to join one of Europe's largest organisations!

Duration: Initially till the end of October

You'll manage a variety of suppliers and third parties who help to deliver the top-class service to this organisations clients, and will have the autonomy and responsibility to do this in your own way. Your role will encompass managing service review meetings, working on feedback loops, ensuring compliance, and generally making sure that we deliver effective, efficient, value-led services

What you'll do:

• Own the service delivery to support customers and colleagues across multiple clients and industries
• Build strong relationships with all levels of stakeholder to ensure the agreed service levels are met, resulting in highly satisfied customers
• Act as a trusted technical contact, providing advice on potential solutions to issues or problems
• Manage third-party suppliers and drive service improvements and quality for our customers
• Created, maintain and manage service documentation.

This is an urgent role so please only apply if you are available within 1 week's notice.