Service Delivery Manager

Sanctuary Group; Ely; On-site; GBP 40,000 - 43,000; Full time

Job summary

A not-for-profit organization in Ely seeks a Service Delivery Manager to oversee repairs and coordinate teams across various sites. The ideal candidate will ensure compliance with health and safety standards and manage customer expectations. This is a full-time position offering a salary between £40,415 and £42,542 per year with additional benefits including 25 days annual leave and a pension scheme.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks supporting inclusion

Qualifications

• Candidates must hold ILM membership and NVQ Level 3 in a core trade subject.
• Recent experience in building maintenance or facilities management is preferred.
• Knowledge of Health and Safety legislation is essential.

Responsibilities

• Oversee repairs and refurbishment projects to high standards.
• Inspect works and ensure compliance with health and safety.
• Handle complaints and ensure customer satisfaction.

Skills

Building Safety compliance

Health and Safety legislation

Leadership skills

Microsoft Office (Excel, Word, Outlook)

Prioritization skills

Education

NVQ Level 3 in a core trade subject

ILM membership

Tools

Company vehicle driving experience

Job description

Overview

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager

Ely

£40,415 - £42,542 per year

40 hours per week – Monday to Friday – 8:00am – 4:30pm

We are looking for a Service Delivery Manager to join our Day to Day (DTD) Operations team based in Ely. As Service Delivery Manager you will cover different sites across the East. Your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. 1 in every 7 weeks will be on an out of hours rota, this will be phone based taking calls from operatives and the CSC. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

• Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner

Skills and experiences

• To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject, currently undertaking these qualifications or prepared to undertake the qualifications with the support of Sanctuary Group. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Electrical qualification would be an advantage
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £40,415 per annum (rising to £42,542 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

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