Service Delivery Lead: Elevate Client Experience

Prince Personnel Limited; Betton Strange; On-site; GBP 30,000; Full time

Job summary

A recruitment agency in Shrewsbury is seeking a Service Delivery Team Leader to coordinate service delivery across various client pathways. The ideal candidate will have experience in service coordination, strong communication, and leadership skills. This role involves managing bookings, acting as the first point of contact for service queries, and supervising a small team of Customer Services Advisors.

Qualifications

• Experience in service coordination, administration, or operational support.
• Strong communication and interpersonal skills.
• High attention to detail and ability to manage sensitive information.

Responsibilities

• Coordinate end-to-end service pathways from initial contact to completion.
• Manage bookings and follow-ups in line with capacity and service timelines.
• Provide professional communication to clients and stakeholders.

Skills

Service coordination

Communication skills

Attention to detail

Digital systems proficiency

Team leadership

Education

GCSE or equivalent

Job description

A recruitment agency in Shrewsbury is seeking a Service Delivery Team Leader to coordinate service delivery across various client pathways. The ideal candidate will have experience in service coordination, strong communication, and leadership skills. This role involves managing bookings, acting as the first point of contact for service queries, and supervising a small team of Customer Services Advisors.