Service Delivery Assistant

Victim Support; Preston; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A charity organization is seeking an effective Service Delivery Assistant for a fixed-term 6-month contract covering Lancashire. The role involves providing administrative support to frontline services, including processing referrals, managing social media updates, and responding to inquiries. The ideal candidate will have experience in client-facing roles, particularly in sensitive settings. The position offers hybrid working options and generous benefits, including flexible working and substantial annual leave. Applicants must have reliable transportation for travel within Lancashire.

Benefits

Flexible working options

Generous annual leave

Pension plan

Career development opportunities

Wellbeing support

Qualifications

• Experience working with vulnerable or traumatized clients.
• Familiarity with case management systems.
• Ability to tailor communication for varying priorities.

Responsibilities

• Process referrals and maintain the CMS promptly.
• Manage and publish updates on social media.
• Respond to general inquiries with accurate information.
• Stay updated with policies related to service delivery.
• Collaborate with the Operations Manager on engagement strategies.

Skills

Administrative support

Client-facing experience

Data entry

Social media management

Job description

We are looking for an effective and flexible service delivery assistant to cover a fixed term 6 month secondment in Lancashire. The role will initially be temporarily working from home with any future office base to be confirmed. Therefore, you will need to live within a commutable distance to Lancashire.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

This role provides help and support to our frontline services, to deliver an effective service by processing referrals in a timely manner, processing post and responding to miscellaneous enquiries, delivering our social media strategy and contributing to wider engagement - particularly with children and young people.

Although we intend to appoint one person to this role, the responsibilities are divided across two service areas: 25 hours per week will support our Children and Young People's Services, and 10 hours per week will support the Lancashire Sexual Violence Service. For contractual purposes, this will be issued as two linked contracts - one for 25 hours and one for 10 hours.

Key Responsibilities:

• Process referrals into the service and upload to the CMS in a timely manner
• Plan and publish regular updates on the service's social media platforms
• Respond to general enquiries and provide accurate information
• Remain up to date with organisational and professional policies, procedures and best practice and legislation connected to your work
• Work closely with the Operations Manager on developing and delivering online and in person engagement strategies

About You:

Ideally, you will have work experience providing administrative and client facing support in a service working with vulnerable and/or traumatised clients. You will be accustomed to data entry into case management systems and able to tailor your approach to meet priorities like service level agreements (deadlines). You will also have experience using and delivering targeted messages on social media and feeding into engagement and outreach strategies.

You will need:

This role can involve regular travel across Lancashire, and due to the wide geographic area we cover, you will need to have reliable means of travelling across the county.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.