Service Delivery Analyst

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Scotland is seeking an experienced IT support professional. In this role, you will diagnose and resolve technical issues while providing excellent customer service. Opportunities for Microsoft 365 and Azure certifications are available. Ideal candidates should have strong troubleshooting skills and be proactive in managing workloads. Apply now to join a supportive technical team.

Qualifications

• Experienced IT support professional with strong troubleshooting skills across desktop, network and server technologies.
• Willing to obtain Microsoft 365/Azure certifications.
• Confident engaging with clients and proactive in managing workloads.

Responsibilities

• Diagnosing and resolving desktop, network, and server issues.
• Logging support enquiries and escalating where needed.
• Creating clear, detailed technical documentation.

Skills

Troubleshooting skills

Excellent communication

Customer service

Team collaboration

Tools

Microsoft 365

Azure

Job description

A brilliant opportunity for someone who thrives in a busy service desk environment and enjoys combining troubleshooting with excellent communication. This role provides strong progression opportunities, including Microsoft 365 and Azure certifications, within a supportive technical team!

Location

Duties for this role include, but are not limited to:

• Diagnosing and resolving desktop, network and server issues.
• Responding to support enquiries, logging and escalating where needed.
• Providing regular updates to clients on ticket progress.
• Ensuring product configurations meet client business needs.
• Gaining knowledge of client environments and documenting issues/resolutions.
• Completing daily health checks and preventative maintenance tasks.
• Supporting team members and escalating tickets appropriately.
• Creating clear, detailed technical documentation.
• Following best practices for deployment and configuration.
• Maintaining accurate records in the ticketing system.
• Achieving relevant certifications (Microsoft 365, Azure, Document Management).
• Assisting colleagues with support calls, office moves, project tasks and general duties.
• Delivering excellent customer service and maintaining strong relationships.
• Adhering to support procedures, Company Handbook and security policies.
• Maintaining strong information-security awareness.

Skills / Qualifications

The ideal candidate will be an experienced IT support professional with strong troubleshooting skills across desktop, network and server technologies. They will be confident engaging with clients, proactive in managing workloads and comfortable working independently or as part of a team. Excellent communication, strong documentation skills and a commitment to customer service are essential. A willingness to obtain Microsoft 365/Azure certifications is expected.

For a full job description or further information on this role please call 711188, or email [e-mail].

If you wish to apply for this role, please submit your CV via the Apply Now button below.