Service Coordinator, Service Admin, Administrator

Perfect Management Limited; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established organization in North Watford is seeking a proactive Administrator, Service Co-ordinator to join their small team. The role involves managing customer calls, scheduling maintenance visits for engineers, and coordinating various administrative tasks. Candidates should have experience in similar roles, be organized, and possess excellent customer service skills. The position offers a structured schedule with holidays and pension benefits. Own transport is required due to the location.

Benefits

23 days holidays

Closed at Christmas

Pension

Qualifications

• Experience in a Service Administrator or Service Co-ordinator role.
• Ability to handle a fast-paced environment.
• Must have own transport.

Responsibilities

• Take inbound calls from customers.
• Book service and maintenance visits.
• Manage diaries for engineers.
• Order spare parts.

Skills

Proactive mindset

Excellent customer service

Organizational skills

Ability to manage multiple tasks

Tools

Clik

Microsoft Word

Microsoft Excel

Job description

Job Description

My client is a well established organisation based in North Watford who are seeking a proactive Administrator, Service Co‑ordinator to join their small team. Due to the location must have own transport.

The role is busy and diverse role which includes:

• Taking inbound calls from customers requesting an Engineer to attend their site to attend an urgent breakdown
• Book in a service/maintenance visit by an engineer
• Request more information about the service the company provide
• Calling in to follow up on a quotation they have been provided with
• Managing insurances for the businesses including cars, vans and business insurance
• Managing the diaries for the engineers
• Ordering spare parts for the engineers
• Booking in new installations
• Use of a system called Clik and also Word and Excel

Looking for a proactive individual who can deal with a fast paced environment at certain times of the year and get the job done.

Hours

8 am to 5 pm Monday to Friday – 23 days hols, closed at Xmas, Pension.

If you are highly organised, have worked in a Service Administrator, Service Co‑ordinator or Administrator role where you understand the need to provide excellent customer service, work as a team and be proactive in quieter periods and live within easy commuting distance of North Watford and have your own transport, please apply now.