Service Coordinator – Leeds – 28K

RGB London; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A service provider in Leeds is seeking a motivated Service Coordinator to manage client communications and coordinate engineering tasks. The role involves handling inquiries, tracking jobs, and ensuring service commitments. The ideal candidate will have strong administrative skills and customer-focused experience. Competitive salary starting from £28,000, along with benefits like pension and holiday pay, is offered.

Benefits

Company pension

25 days holiday + bank

Employee wellbeing support

Training and development opportunities

Qualifications

• Experience in a customer-focused role.
• Strong administrative background.
• Excellent attention to detail and accuracy.

Responsibilities

• Handle incoming calls and emails for client support.
• Allocate work to the engineering team and monitor progress.
• Prepare quotations and coordinate approval processes.

Skills

Customer-focused experience

Administrative skills

Attention to detail

Confident communication

Multitasking ability

Positive attitude

IT competence

Tools

Microsoft 365

Job description

Service Coordinator – Leeds – 28K

About the Role

This full‑time, permanent position runs Monday to Friday, 8:00am–5:00pm (40 hours per week). The main point of contact for our customers, providing updates, answering queries, and ensuring work progresses.

Responsibilities

• Handle incoming calls and emails as first‑line support for existing clients.
• Set up, track, and close planned and reactive jobs.
• Allocate work to the engineering team and monitor progress.
• Ensure service commitments are met and tasks delivered within agreed timescales.
• Prepare quotations and coordinate approval processes.
• Issue purchase orders for subcontracted work, parts, and materials.
• Liaise with engineers, suppliers, and subcontractors to gather updates and ensure compliance documents are received and stored correctly.
• Maintain accurate customer information within online portals and internal systems.
• Review weekly engineer timesheets and assist the finance team with job costing and invoicing.

What We’re Looking For

Essential

• Experience in a customer‑focused role.
• Strong administrative background.
• Excellent attention to detail and accuracy.
• Confident communication skills, both written and verbal.
• Ability to multitask and work well within a team.
• A positive, solution‑focused attitude.
• Competence with Microsoft 365 and general IT systems.

Desirable

• Experience in a helpdesk, scheduling, or coordination role.
• Familiarity with building maintenance, facilities services, or a similar environment.
• Knowledge of CAFM or workflow management systems.
• A logical and process‑oriented mindset.

What You’ll Receive

• Salary starting from £28,000 (depending on experience).
• Company pension, sick pay, and life assurance.
• 25 days holiday + bank.
• Employee wellbeing support.
• Training and development opportunities.
• A supportive and professional working atmosphere.
• Potential flexibility options.