Service Coordinator - Ivybridge

AEP Compressed Air Technologies Ltd; Ivybridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established technology firm in the United Kingdom is seeking an organized and proactive Service Coordinator to support their Service Department. The ideal candidate will excel in scheduling and planning, handling customer inquiries, and managing job documentation. Strong time management and communication skills are essential, along with a confidence in using administrative software. This position offers a supportive team environment and opportunities for personal growth, along with a competitive salary and benefits.

Benefits

Opportunities for personal growth

Collaborative team environment

Competitive salary and benefits

Qualifications

• Excellent organisational and time-management skills.
• Strong communication and customer service abilities.
• Experience with business software, SAP is a plus.

Responsibilities

• Scheduling and planning engineers' work according to service schedules.
• Handling customer enquiries, processing orders, and preparing quotes.
• Coordinating service visits, breakdown responses, and remedial works.

Skills

Organizational skills

Customer service

Communication skills

Time-management

SAP software

Job description

AEP Ltd is seeking an organized, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we would love to hear from you.

What Youll Be Doing

• Scheduling and planning engineers work in line with service schedules and ongoing projects.
• Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
• Coordinating service visits, breakdown responses, and remedial works.
• Managing job documentation, including job sheets, waste transfer notes, and service reports.
• Liaising with customers to book appointments, handle objections, and sell services where appropriate.
• Using SAP to maintain service schedules, update equipment records, and process job completions.

What Were Looking For

• Excellent organisational and time-management skills.
• Strong communication and customer service abilities.
• Confident working with schedules, diaries, and administrative systems.
• Comfortable using business software (experience with SAP is a plus).
• Able to multitask and thrive in a dynamic, service-oriented environment.
• A team player with a hands-on, can-do attitude.

Why Join AEP Ltd?

• Be part of a well-established and growing company.
• Work in a collaborative and supportive team environment.
• Opportunities for personal growth and skill development.
• Competitive salary and benefits.