Service Coordinator

Whale Tankers; Metropolitan Borough of Solihull; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading manufacturer in Solihull is seeking a Service Coordinator to manage customer inquiries and coordinate job processes with engineers and suppliers. The role involves effective communication, planning, and job management in an employee-focused environment with opportunities for advancement. Attractive benefits include a holiday bonus, private medical insurance, and a competitive pension scheme.

Benefits

£500 per annum holiday bonus

Bonus scheme based on company performance

Private medical insurance (BUPA)

Competitive Company Pension Scheme

25 days holiday plus statutory days

Employee assistance programme

Cycle to work scheme

Free parking

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle multiple tasks efficiently.
• Strong organizational and planning skills.

Responsibilities

• Be the first point of contact for customer inquiries.
• Coordinate all required works with engineers and customers.
• Manage jobs from inquiry to invoice and maintain databases.

Skills

Great communication skills

Job coordination

Customer service management

Job description

Overview

Location: Solihull, Birmingham

Salary: £28,000 - £32,500 Per Annum Dependent On Experience

Service Co-ordinator required for our Solihull Site.

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join our Whale Family!

Be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPIs.

Process and manage jobs from enquiry to invoice whilst maintaining required databases and portals accurately and efficiently.

You would be working in the Field Service department as part of the aftersales division.

Hours of work will be discussed and agreed but will be between 7.30am and 5pm - 39.5 hours per week.

We are looking for someone who is a great communicator and who also has the below knowledge and transferable skills;

• Be the first point of contact for enquiries, queries and disputes via phone and email
• Ensure enquiries are dealt with professionally, effectively, and efficiently
• Populate and maintain effective planner to ensure works are completed on time
• Proactively manage all units down to ensure they are returned to service in line with expectation
• Speak with engineers daily via phone
• Ensure all customer concerns are logged using appropriate process
• Also with additional administration duties (full job spec is at the bottom of this page)

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.

Benefits

• One off £500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year 5 days more than the legal requirement
• £500 Referral Scheme
• Death in service for employees
• Employee assistance programme offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
• Employee discount scheme including restaurants, holidays, retail vouchers and more
• Cycle to work scheme
• Full training, equipment and PPE provided
• Long service awards
• Company share purchase opportunity
• Free parking

Full job description is attached at the bottom of this page