Service Coordinator

Pertemps; City Of London; On-site; GBP 28,000 - 30,000; Full time

Job summary

A well-known company in Chessington is seeking a proactive Service & Maintenance Coordinator. In this role, you will manage service contracts, ensure efficient service delivery, and support the service team. Ideal candidates will possess strong IT and coordination skills, as well as excellent communication. The position offers a competitive salary of £28,000 - £30,000, along with career development opportunities and a supportive work environment.

Benefits

25 days holiday + bank holidays

Free parking on site

Career development opportunities

Qualifications

• Previous experience in administration or coordination roles.
• Strong IT proficiency, ideally with service management systems.
• Excellent communication and organizational skills.

Responsibilities

• Managing a portfolio of service/maintenance contracts.
• Booking and scheduling service and maintenance work.
• Coordinating engineers and preparing quotations.

Skills

Administration

Coordination

Scheduling

IT proficiency

Communication

Problem-solving

Tools

Service management systems

CRM

Job description

We are working with a well-known company who are seeking a Service & Maintenance Coordinator to join their busy team in Chessington. This is an excellent opportunity to build a career with a well-established organisation that provides high-quality products and services to clients across a range of sectors.

The Role

As a Service & Maintenance Coordinator, you will play a key role in the smooth running of the service department, ensuring customers receive an efficient and reliable service. You\'ll manage your own contracts and support the wider service team by coordinating planned and reactive maintenance.

Key Responsibilities:

• Managing a portfolio of service/maintenance contracts
• Booking and scheduling service and maintenance work to meet customer requirements
• Coordinating engineers, providing work information, and assigning jobs
• Preparing small works quotations and processing related orders
• Communicating with customers, ensuring they receive relevant documentation and updates
• Processing service and maintenance reports, updating systems, and maintaining accurate records
• Coordinating planned/reactive site visits and managing permits/documentation
• Raising invoices for completed work
• Occasional site visits where required

About You

We are looking for someone proactive, organised, and adaptable, with strong coordination and administration skills.

Experience & Skills:

• Previous experience in administration, coordination, or scheduling roles
• Strong IT proficiency (service management systems/CRM experience desirable)
• Excellent communication and organisational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Problem-solving mindset and good attention to detail
• A team player who can also work independently
• Financial acumen and the ability to prepare basic quotations would be beneficial

The Package

• Salary: £28,000 - £30,000 (DOE)
• Monday - Friday, 8.30am-5pm
• 25 days holiday + bank holidays (3 to be taken at Christmas)
• Free parking on site
• Career development opportunities within a supportive and growing team