Service Coordinator

Ingersoll Rand; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment provider in Bradford is seeking a Service Co-Ordinator to support the Service Team effectively. You will coordinate service repair work, maximize sales opportunities, and manage KPI’s for fleet contracts. The role requires experience in a service environment and knowledge of Microsoft Office; SAP experience is a plus. This role will offer a range of benefits including a pension scheme and health cover.

Benefits

Company Pension Contribution

Westfield Health Medical Cover

25 Days Holiday + 8 Bank Holidays

Free parking

Death in Service Benefit of 4x salary

Cycle Scheme

Employee Assistance Programme

Refer a Friend Scheme

Electric Car Scheme

10% of salary in shares after 1 year

Qualifications

• Experience working in a Service type environment.
• Knowledge of Microsoft Office packages.
• SAP experience is desirable.

Responsibilities

• Raise Service Orders and issue to engineers.
• Follow up repairs and complete job records.
• Maximise sales opportunities proactively.
• Manage KPI’s for fleet on contracts.
• Process timesheets and monitor engineer utilisation.
• Process parts and labour costs in SAP.
• Raise and process 3rd Party Purchase Orders.
• Process work orders on customer portals.

Skills

Organisation

Proactive Approach

Team Player

Flexible

Tools

SAP

Microsoft packages

Job description

Job Title - Service Co-Ordinator

Location

Cross Lane, Bradford

About Us

Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced, we started developing into wider applications and we now produce equipment for alternative markets including specialised transport, on-board power systems for operating/powering other equipment, and bespoke electric compressor packages for e-mobility vehicles.

Within our Bradford facility we design, machine, assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design, manufacture, installation and aftermarket support.

Job Summary

The purpose of the role is to support the Service Team and effectively co-ordinate the service repair work for the Bradford Service Engineers ensuring we maximise their time. The position works with all members of the Service Team along with other key internal stakeholders.

Responsibilities

• Raise Service Orders and issue to engineers via our electronic system
• Follow up the repair with accurate completion of the job record through to invoicing
• Maximise all sales opportunities and ensure a proactive approach is taken
• Manage and monitor KPI’s for fleet on our own contracts and book in accordingly
• Process engineers’ timesheets and monitor utilisation
• Process parts and associated labour costs into our SAP system
• Raise and process 3rd Party Purchase Orders
• Process work orders on our customers portals

Basic Qualifications

• Experience working in a Service type environment
• Knowledge of Microsoft packages
• SAP experience (Desirable)

Travel & Work Arrangements/Requirements

Fully site based, flexible working on a rota for early finish on a Friday.

Key Competencies

Absolute KEY skills needed for role

• Organisation is key in this multi-tasking role
• Proactive Approach
• Team Player
• Flexible

What we Offer

• Company Pension Contribution
• Westfield Health Medical Cover
• 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
• Free parking
• Death in Service Benefit of 4x salary
• Cycle Scheme
• Employee Assistance Programme
• Refer a Friend Scheme
• Electric Car Scheme (after probation period)
• 10% of salary in shares after 1 year of employment

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