Service Co-ordinator

NHS; Oldham; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A large NHS trust in the UK is seeking a Band 3 Service Co-ordinator for a 12-month contract at The Royal Oldham Hospital. The role involves managing face-to-face and telephone interpretation services while supporting the Interpretation Department. Successful candidates will have a strong educational background and excellent communication skills. A competitive salary and benefits are offered, along with opportunities for hybrid working after training. This role is dedicated to enhancing patient care in a busy healthcare environment.

Benefits

Generous annual leave allowance

Flexible working opportunities

Protected hours for health and wellbeing activities

Qualifications

• Proven experience of working in a busy central bank office.
• Knowledge of information governance regarding confidentiality.
• Knowledge of performance targets relevant to role.

Responsibilities

• Allocate face‑to‑face and telephone appointments using various staff.
• Initiate telephone interpretation calls with interpreters.
• Input appointment details accurately from various sources.
• Ensure proper communication of appointments within the team.
• Manage patient calls professionally according to the Trust Values.

Skills

Excellent communication skills

Time-management skills

Ability to efficiently use software

Education

Good standard of general education

EDCL or equivalent experience

NVQ 11 Business & Administration or equivalent experience

Recruitment & Selection Course

Interpretation Qualification

Job description

The closing date is 19 January 2026

A vacancy has become available for a Band 3 Service Co-ordinator - 12 months secondment/fixed term contract for 37.5 hours per week at The Royal Oldham Hospital with some possible Hybrid Remote working after training completed and competencies reached.

In this role you will support the service and management within the Interpretation Department. You will be responsible for allocating face‑to‑face and telephone interpretation staff, managing and prioritising your own workload, and acting as the first point of contact for incoming calls and queries from staff and patients.

Main Duties of the Job

• Allocate face‑to‑face and telephone appointments using substantive, bank and agency staff.
• Allocate language interpreters, initiate 2‑ or 3‑way telephone interpretation calls.
• Input out‑of‑hours (OOHS) usage and support staff as required.
• Receive appointments via the online interpreter booking system, Zipporah, e‑mail and telephone and input them accurately.
• Ensure all communication is passed to the relevant staff member and deal with patient calls in accordance with the NCA Trust Values.
• Demonstrate flexibility and cover a weekend shift at short notice when required.
• Communicate professionally with clinicians and patients.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people across Greater Manchester. Our 20,000 colleagues care for people in hospital and the community, working in Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We value care, appreciation and inspiration and we’re looking for people who embody these core values.

In return we offer a purpose‑driven role with flexibility, a competitive benefits package, including a generous annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities.

For the latest information around our values and behaviours, please visit our careers website: https://careers.northerncarealliance.nhs.uk

Job responsibilities

Further information about the advertised role and the main job duties/responsibilities can be found in the Job Description and Person Specification in the supporting documents heading.

You can also read more about working at the Northern Care Alliance in the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

• Good standard of general education
• EDCL or equivalent experience
• NVQ 11 Business & Administration or equivalent experience
• Recruitment & Selection Course
• Interpretation Qualification

Knowledge, Training & Experience

• Proven experience of working in a busy central bank office
• Knowledge of information governance regarding the maintaining confidentiality of person‑identifiable information
• Knowledge of performance targets and how own role fits with these initiatives

Skills & Abilities

• Excellent communication skills, both verbal and written including good numeracy & keyboard skills
• Time‑management skill and ability to prioritise workload and meet deadlines
• Ability to efficiently use software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service will be required to check for any previous convictions.

Salary: £24,937 to £26,598 a year pro rata, per annum