Service Charge Specialist

Aspire Recruitment; Manchester; Hybrid; GBP 33,000; Full time

Job summary

A leading housing association in Manchester seeks a Service Charge Specialist to manage service charges effectively. In this hybrid role, you'll ensure service charges are calculated and collected in compliance with relevant regulations, work closely with finance and property management teams, and provide clear communication to tenants regarding their financial obligations. The position offers a competitive package, professional development opportunities, and a supportive environment.

Benefits

Great benefits package including 28 days holiday from day one

Opportunities for career development and training

Supportive working environment

Qualifications

• Experience in Service Charge Management within a housing association or local authority.
• Strong knowledge of Section 20 consultations and managing the process.
• Excellent understanding of relevant legislation including the Landlord and Tenant Act 1985.
• Proven ability to manage budgets and financial reporting.
• Strong communication skills to explain financial information.
• Attention to detail and ability to meet deadlines.
• Customer-focused approach to resolving tenant queries.
• Experience with property management software is beneficial.

Responsibilities

• Manage the accurate calculation and billing of service charges for tenants.
• Lead the consultation process under Section 20 of the Landlord and Tenant Act 1985.
• Provide accurate financial reports to help manage service charge income.
• Address and resolve tenant queries related to service charges.
• Ensure service charge practices comply with relevant legislation.
• Engage with stakeholders for transparent service charge allocations.

Skills

Service Charge Management

Section 20 Consultations

Financial Reporting

Customer Support

Compliance & Auditing

Stakeholder Engagement

Strong communication skills

Attention to detail

Customer-focused

Experience with property management software

Education

Professional qualification in property management

Tools

MRI

Yardi

Job description

Service Charge Specialist

< सारे विषय में Hybrid Manchester

£32,193 per annum

Monday to Friday 9am to 5pm

As a Service Charge Specialist, you will play a pivotal role in managing service charges across Merge housing portfolio. You will be responsible for ensuring that service charges are correctly calculated, communicated and collected from residents in compliance with the relevant regulations. You will work closely with our finance, property management and customer service teams to provide a comprehensive service to our residents.

Housing association offers a great benefits package including 28 days holiday from day one increasing to 31.

Key Responsibilities

• Service Charge Management: Manage the accurate calculation and billing of service charges for tenants, ensuring compliance with lease agreements and legal requirements.
• Section 20 Consultations: Lead the consultation process for major works under Section 20 of the Landlord and Tenant Act 1985, including issuing notices, gathering estimates and obtaining tenant feedback. Prepare and issue Section 20 notices for works or long-term agreements, ensuring deadlines and legislative requirements are met.
• Financial Reporting: Provide clear and accurate financial reports, including reconciliations and forecasts, to help track and manage service charge income and expenditure.
• Customer Support: Address and resolve tenant queries related to service charges, ensuring that tenants are informed and have a clear understanding of their financial obligations.
• Compliance & Auditing: Ensure service charge structures and practices comply with all relevant legislation, including the RICS Service Charge Code and other applicable laws.
• Stakeholder Engagement: Work with contractors, property managers and external consultants to ensure service charge allocations are transparent and justifiable.

Experience & Skills Required

• Experience in Service Charge Management within a housing association, local authority or property management context.
• Strong knowledge of Section 20 consultations and experience in managing and administering the Section 20 process.
• Excellent understanding of relevant legislation including the Landlord and Tenant Act 1985, RICS Service Charge Code and other applicable housing laws.
• Proven ability to manage budgets and financial reporting, including the preparation of service charge timestreams and reconcili.substring.
• Strong communication skills, with the ability to explain complex financial information clearly to tenants and other stakeholders.
• Attention to detail and the ability to work under pressure to meet deadlines.
• Customer-focused, with a proactive approach to resolving tenant queries and providing excellent service.
• Experience with property management software (e.g., MRI, Yardi or similar) would be beneficial.

Desirable

• Professional qualification in property management or a related field (e.g., IRPM, RICS).
• Experience in project management related to property repairs and improvements.
• Knowledge of housing benefits and how they relate to service charge payments.

What We Offer

• A competitive salary and benefits package.
• Opportunities for career development and training.
• A supportive and inclusive working environment.
• The chance to make a meaningful impact in a growing and well‑respected housing association.

If you are an experienced and highly motivated Service Charge Specialist with a passion for delivering high‑quality housing services, we want to hear from you!

Send your CV to Annalee Wood at Aspire Recruitment today.