Service Charge Officer

Broadland Housing; Norwich; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A prominent housing association in Norwich is seeking a Service Charge Officer to manage service charge data and communicate effectively with residents. The role requires attention to detail and experience in service charge functions. Ideal candidates will have strong customer service skills and proficiency in Microsoft Office. This position offers a full-time contract with a hybrid working arrangement and various employee benefits.

Benefits

Enhanced annual leave

Generous contributory pension scheme

Employee Assistance Programme

Health Cash Plan

Utilities allowance

Training opportunities

Qualifications

• Experience in a fast-paced office environment.
• Experience working in a service charge function.
• Ability to work independently and use initiative.

Responsibilities

• Collate and maintain service charge data.
• Reconcile and prepare yearly actual costs for all homes.
• Communicate service charges to residents.

Skills

Attention to detail

Customer service

Cost analysis

Microsoft Office

Job description

Service Charge Officer

Agile Hybrid Homeworking (office base Norwich)

Full time 37 hours a week Monday Friday

Starting Salary at 31305 per annum with future progression opportunities to 33302

Permanent Contract

About the role

Do you have a keen eye for detail and a good understanding of service charges We are looking for a new Service Charge Officer to join our this key role you will :

• Collate and maintain service charge data in line with the annual rent and service charge notification process
• Reconcile and prepare yearly actual costs for all homes
• Provide excellent customer service to ensure that service charges and changes are communicated fairly to our residents.
• Work closely with Managing Agents to ensure transparency of costs relating to service charges.

For full details on the role please see the job description .

About You

The successful candidate will have experience of working in a fast-paced office environment with a keen eye for detail and the ability to work independently and with their own initiative. Experience of working in a service charge function including charging for services and analysing costs and spend is essential.

The ideal candidate will have knowledge of Microsoft Office applications and excellent verbal and written skills. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours as detailed in the job description.

About Us

Broadland Housing Association offers more than 5700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich NR1 1HU).

We offer staff many great benefits such as :

• Enhanced annual leave starting from 22 days plus a day off for your birthday a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association please contact our recruitment line on and leave a message or email : .

Closing date : midnight on Thursday 09 October 2025

Required Experience : Unclear Seniority

Key Skills: Children Activity,Catering,Cost Estimation,FX,Insulation,Airport

Employment Type : Full-Time

Experience : years

Vacancy : 1