Service Charge Officer

Moat Homes Ltd; Dartford; On-site; GBP 31,000 - 40,000; Full time

Job summary

A social housing organization is seeking a Service Charge Officer to manage service charges effectively and provide excellent customer service. The role involves estimating charges, reconciling accounts, and liaising with auditors. The ideal candidate will have a strong numerical ability, proficiency in MS Excel, and an understanding of relevant legislation. This position offers a contracted role for 6 months in Dartford with competitive pay ranging from £31,937 to £39,922 per annum.

Benefits

Excellent benefits

Qualifications

• A good standard of education, preferably in finance or related fields.
• Understand and apply regulations about service charges in social housing.

Responsibilities

• Set service charge estimates and reconcile scheme accounts.
• Assist in liaising with external auditors and managing agent performance.
• Address any service-related complaints and provide customer support.

Skills

Numerical ability

Intermediate MS Excel

Financial database systems

Understanding of service charges legislation

Customer service

Tools

MS Office

Job description

Overview

Role Title: Service Charge Officer
Hours: 35 hours per week, Monday-Friday
Salary: £31,937- £39,922 per annum (salary offered dependent on experience)
Contract: Fixed term for 6 months

Purpose

You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role.

Key Tasks

• Setting service charge estimates for all existing stock annually, complying with tenancy agreements and leases and adhering to current legislation.
• Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.
• Reconciling actual costs for all stock with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation.
• Assisting Team Leader in liaising with external auditors, providing resolution of queries relating to the year‑end accounts.
• Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates & final accounts.
• Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary.
• Taking ownership to investigate and respond to any service related complaints/queries from customers within set timescales at all times.
• Providing advice & support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.
• Attending & representing Moat at first‑tier tribunal hearings and resident meetings in collaboration with relevant internal departments.

Qualifications

• A good standard of education, with good numerical ability in particular.
• A working knowledge of MS Office, with proficient intermediate use of MS Excel.
• Good understanding in the use of financial, and other, database systems.
• An operational understanding of all legislation and best practice as it relates to service charges.
• An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.

How to Apply

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Benefits

Excellent benefits. For more info, check out our employee benefits video here: https://tinyurl.com/nr6ymtb4

Closing Date

Apply by 5pm Wednesday 7th January 2026. We may close the advert earlier if we receive good interest.

Contact

If you require any additional adjustments to the recruitment process, please email [e-mail].