Service Centre Agent - Shefford

Auto Windscreens; Shefford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle services company located in Shefford is seeking a dedicated individual to support the Deployment Centre Supervisor in administrative tasks. Responsibilities include maintaining communication with colleagues and customers, ensuring compliance with documentation, and controlling consumable stocks. The ideal candidate will demonstrate excellent communication skills and proficiency in IT, along with the ability to work independently and as part of a team. This role contributes significantly to the efficiency of operations and adherence to Health and Safety standards.

Responsibilities

• Support the Deployment Centre Supervisor with administration duties.
• Maintain communication with colleagues and customers.
• Ensure the network scheduling system runs efficiently.
• Control consumable stock levels.
• Adhere to Health and Safety processes.

Skills

Excellent communication skills

Proficient IT skills

Ability to work on own initiative

Planning and organizing workload

Flexible approach to work

Job description

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.
• Proficient IT skills