Service Business Manager

MSX International. Careers; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company is seeking a Regional Business Manager to manage the service business relationship with dealerships, drive parts sales, and implement marketing plans. The ideal candidate will build relationships with Dealer partners and ensure engagement in key programmes. Strong communication and strategic planning skills are essential for success in this role, based in Basildon, UK.

Responsibilities

• Build strong relationships with Dealer partners.
• Provide an integrated approach to develop service workshops.
• Ensure dealer engagement in Service Retention Reward Programme.

Job description

This rolewillmanage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.

Using your passion, technical skills and knowledge, theRegional Business Managerwill :

Responsibilities

• Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives
• Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales
• Ensure dealer engagement in Fords Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes
• Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management
• Work with dealer partners to grow accessories and tyre programme performance
• Identify barriers to engagement, propose solutions and engage all zone dealers effectively
• Plan strategic visits to zone Dealers to drive engagement and achieve objectives
• Innovate and explore additional opportunities within the roles scope