Service Asset Configuration Manager

Virgin Money UK; Glasgow; On-site; GBP 57,000 - 82,000; Full time

Job summary

A leading financial services provider is looking for a leader to manage the Service Asset & Configuration Management (SACM) Team. The role involves operational responsibility, strategic thinking, and collaboration with various business units while ensuring compliance with ITIL and ISO standards. The ideal candidate should have strong leadership skills, a background in asset management, and experience with Change Management, leading to an enriching hybrid work environment in Glasgow.

Benefits

38.5 days annual leave

5 paid well-being days

20 weeks paid family leave

Market-leading pension

Free private medical cover

Flexible benefits

Qualifications

• Strong leadership and experience of People Leading at various levels.
• Understanding of commercial and people challenges.
• Excellent problem-solving skills.
• Effective change management ability.
• Proven ability to balance multiple tasks and deadlines.

Responsibilities

• Lead and inspire the SACM Team to enable effective delivery.
• Management of Software and Hardware Asset Management controls.
• Establishing and promoting Configuration Management processes.
• Management of SACM control risks.
• Raise SACM awareness of colleagues.

Skills

Leadership skills

Problem-solving

Change management

Configuration Management

Asset management

Tools

ServiceNow

Flexera

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board.

Business Unit: Technology Operations & Cyber Security, COO
Salary range: £57,000 – £82,000 depending on experience plus amazing benefits
Location: UK Hybrid, with occasional travel to Glasgow / Gosforth hubs

Our TeamAn exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You’ll lead and inspire the team to deliver the best user experience while following auditable processes and ISO 10007, ISO 19770‑1 and ITIL standards.

You’ll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever‑changing business. You’ll work in conjunction with multiple business units including IT Development & Change and support pools to maintain effective governance, controls and policies and support day‑to‑day running of the business area to meet SACM commitments.

You’ll lead a team of Configuration Management (CM) Specialists, Hardware Asset Management (HAM) & Software Asset Management/License Management (SAM) Specialists to provide first‑class service utilising ITIL & ISO standards. You will also support all of VM’s Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions.

What you’ll be doing

• Influence, engage and be an active and effective member of the TOCS extended Leadership Team.
• Leading and inspiring the SACM Team to enable effective delivery, encouraging a high achievement culture and role‑modeling Great Leadership and demonstrating VM's Purpose, values and behaviours.
• Effective management of Software and Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB).
• Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third‑party spend to drive a more efficient organisation.
• Establishing and promoting Configuration Management processes to deliver and enrich CMDB’s data interaction with other ITIL processes across TOCS and the wider organisation.
• Management of SACM control risks and managing audit items effectively.
• Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities.

We need you to have

• Strong leadership and experience of People Leading at various levels with a proven track record in the development of staff.
• Understanding of commercial and people challenges and understanding of the underlying principles of continuous improvement and driving efficiencies.
• Excellent problem‑solving skills and ability to analyse information appropriately.
• Effective change management ability and a sound understanding of dealing with change in large organisations.
• Proven ability to balance multiple tasks and deadlines.
• Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning.

It’s a bonus if you have but not essential

• Knowledge of ServiceNow & Flexera toolsets for SACM is preferable.
• Knowledge of Financial Services is preferable.

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part‑time) plus the option to buy more.
• Up to five extra paid well‑being days per year.
• 20 weeks paid, gender‑neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market‑leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you’ll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre‑employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.

Disability Confident Leader

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at [e-mail].

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Advertised: 15 Oct 2025 GMT Daylight Time
Applications close: 30 Oct 2025 GMT Standard Time