Service Architect

Leidos Innovations UK Limited; Farnborough; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading defense technology firm is looking for a Service Architect to lead service management for bids and transitions. This role involves defining service approaches, collaborating with cross-functional teams, and ensuring ITIL best practices. The ideal candidate will have extensive experience in service solutions, exceptional interpersonal skills, and a strong knowledge of agile methodologies. The position is based in Farnborough with some remote working opportunities.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexi-time availability

Access to Flexible benefits

Qualifications

• Proven experience as a Service Architect in complex IT delivery environments.
• Experience in designing service solutions for large scale enterprises.
• Excellent analytical and documentation skills.

Responsibilities

• Lead service management input to bid activity.
• Produce detailed Service Designs and transition plans.
• Collaborate with stakeholders to align service readiness.

Skills

Service Architecture

ITIL framework knowledge

Agile delivery methods

Interpersonal skills

Analytical skills

Education

Experience with ITIL, IT4IT frameworks

Certification in ITIL 4 Managing Professional

Tools

ServiceNow

BMC Remedy

Job description

Service Architect (Bid and Programme)

Location: Farnborough, with opportunity for working at home and the need for occasional travel to customer.

Security Clearance Level:

DV

Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations.

Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We're a passionate team and are committed to developing and growing our staff.

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. We support vital missions for government and commercial customers.

Role Overview

We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams.

What will I be doing?

The Service Architect will be responsible for:

• Service Architecture: Defining the service approach to enable technical and business service delivery for client environments.
• Service Design: Produce detailed, fit‑for‑purpose Service Designs, including support task analysis and training needs assessment.
• Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations.
• Stakeholder Collaboration: Work closely with customers, bid teams, engineering, solution architects & security, programme manager & scrum master, head of live service and ITSM function leads, and technical leads to align service readiness with delivery milestones and ensure operational acceptance criteria are met.
• Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs.
• ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including incident, problem, change management, service level management, and knowledge management.
• Continual Service Improvement: Identify opportunities for improvement, process & cost efficiency, and innovation. Introduce best practices in service management, automation, and monitoring.
• Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards.
• Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures.

What does Leidos need from me?

You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies, infrastructure components, platforms and business processes. Highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation. Experienced in large-scale outsourcing bid responses, particularly government model contracts.

Required Skills

• Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments.
• Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master).
• Demonstrable experience designing and implementing service models within large programmes.
• Experience with agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement.
• Creating Service Design Packages and contributing to Operational Acceptance Criteria.
• Creating compelling text for PQQ and bid activity.
• Development of cost models for new business.
• Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels.
• Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning.
• Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams.

Desirable Skills

• ITIL 4 Managing Professional or ITIL Expert certification.
• Experience working in secure or regulated environments (e.g., central government, finance, defence, healthcare).
• Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent.

What we do for you

At Leidos we are passionate about customer success, united as a team and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Use of Flexi-time in accordance with programme priorities
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Clearance Requirements

Clearance for Role: DV

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!