Service Architect

Experis; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology consulting firm in the United Kingdom is seeking a Service Architect to design and define end-to-end IT service solutions. The role requires proven experience in service architecture, strong ITIL knowledge, and excellent stakeholder engagement skills. Responsibilities include developing service architectures, documenting service designs, and ensuring compliance with organizational standards. This hybrid position allows for 40% onsite work and 60% remote. Applicants must hold or be eligible for SC clearance.

Qualifications

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Ability to create detailed service models and operational documentation.

Responsibilities

• Develop service architectures encompassing infrastructure, applications, and operations.
• Work with stakeholders to capture functional and non-functional requirements for services.
• Produce service design packages including operational procedures and support documentation.

Skills

Service architecture experience

ITIL framework knowledge

Stakeholder engagement

Documentation skills

Communication skills

Education

ITIL certification (Foundation or higher)

Job description

Service Architect

Location: Hybrid, 40% onsite - 60% home BARROW IN FURNESS

Duration: 26/06/2026

Rate £625

Must hold ACTIVE SC clearance and be PAYE through Umbrella.

Role Description

The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies.

Key Responsibilities

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Required Skills & Experience

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Security Clearance

Must hold or be eligible to obtain SC clearance and work with sensitive and classified information in compliance with government and organizational security policies.

Preferred Qualifications

• ITIL certification (Foundation or higher).
• Experience in large-scale enterprise or government environments.
• Familiarity with service modeling tools and frameworks.
• Must hold or be eligible to obtain SC clearance.