Service Advisor Mallusk

Ballyrobert; Antrim; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local automotive service center in Antrim is seeking an experienced Service Advisor to join their busy service team. The ideal candidate must have previous main dealership experience, a passion for customer service, and competency in using Kerridge/ADP. Responsibilities include responding to customer inquiries, managing bookings, pricing additional work, and ensuring warranty claims are submitted accurately. Competitive salary and benefits offered, including a company pension and generous holiday allowance.

Benefits

Company Pension

22 days holiday + 8 statutory days

Qualifications

• Previous main dealership experience as a Service Advisor is essential.
• Must have a current driving licence.
• Professional, enthusiastic and disciplined with a passion for detail.

Responsibilities

• Answer telephone and respond to customer enquiries.
• Encourage service enquiries to optimise bookings.
• Collect relevant data from customers for bookings.
• Greet customers on arrival and confirm work required.
• Price additional work and update customers on progress.
• Notify customers when their vehicle is ready for collection.
• Create invoices and recommend future work.
• Ensure accurate submissions of warranty claims.

Skills

Safety policies and procedures

Automotive systems

Warranty guidelines

Manufacturer's standards and objectives

Good communication skills

Attention to detail

Tools

Kerridge/ADP

Job description

Service Advisor Mallusk

An experienced Service Advisor is required to join a busy service team at Ballyrobert Mazda in Mallusk.

The job holder must have:

• Previous Main dealership experience as a Service Advisor
• Competent in using Kerridge/ADP
• Be professional, enthusiastic and disciplined with a passion for attention to detail.
• Have a current driving licence.

Job holder must be able to:

• Answer telephone and respond to customer enquiries.
• Skilfully encourage service enquiries to optimise bookings.
• Collect relevant data from customers to facilitate the booking and to meet individual needs.
• Professionally greet the customer on arrival and reconfirm work required.
• Price additional work that has been notified by the technician, update customer of progress and additional work required.
• Notify the customer when their vehicle is ready for collection.
• Create invoices for work completed and explain invoice to customer then recommend future work.
• Ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports.
• Ensure all administrative functions within the warranty department are carried out in accordance with company policies.
• Salary dependent on experience.

Skills

• Safety policies and procedures
• Automotive systems
• Warranty guidelines
• Manufacturer's standards and objectives
• Good communication skills
• Attention to detail

Benefits

• Company Pension
• 22 days holiday + 8 statutory days