Service Advisor — Customer Care Pro with Growth & Benefits

Group 1 Automotive; Southend-on-Sea; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading automotive service provider in Southend-on-Sea is seeking a Service Advisor to be the primary point of contact for customers during vehicle maintenance and repairs. This role involves promoting services, managing bookings, and ensuring excellent customer service. The ideal candidate will have fantastic communication skills, a valid UK driving license, and experience in a customer-oriented environment. The company offers extensive benefits including annual leave, retail discounts, and a pension scheme.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 healthcare access

Paid day to volunteer

Company share purchase plan

Training and development opportunities

Life assurance with increased cover options

Flexible working options

Qualifications

• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner.
• Keep customers informed about the progress of their vehicle repairs.
• Promote additional services and repairs based on Technician recommendations.
• Schedule vehicles for appointments efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings.

Skills

Excellent communication skills

Customer service experience

Time management skills

Ability to upsell

Target-driven experience

Valid UK driving licence

Job description

A leading automotive service provider in Southend-on-Sea is seeking a Service Advisor to be the primary point of contact for customers during vehicle maintenance and repairs. This role involves promoting services, managing bookings, and ensuring excellent customer service. The ideal candidate will have fantastic communication skills, a valid UK driving license, and experience in a customer-oriented environment. The company offers extensive benefits including annual leave, retail discounts, and a pension scheme.