Service Advisor- Audi Oxford

Marshall Motor Group; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive retail group in Oxford is seeking a Service Advisor to manage customer relationships and enhance the customer journey. This role involves greeting customers, maintaining communication, and providing excellent service throughout their experience. Candidates should have prior customer service experience and be comfortable using CRM systems.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discount for servicing and retailers

Purchase discount scheme

Qualifications

• Previous customer service experience is essential.
• Passionate about the customer journey and giving a great customer experience.
• Strong attention to detail and organized.

Responsibilities

• Establish and manage the customer relationship ahead of their booking.
• Support the customer's experience through their Marshall journey.
• Complete all administration duties linked to the customer accurately.

Skills

Customer service experience

Attention to detail

Organizational skills

Tech savvy

Tools

CRM systems

Job description

Overview

Bonus Schemes: Includes an uncapped OTE and bonus scheme which can be discussed further at interview.

Marshall Motor Group was established in 1909 by David Gregory Marshall. We are the UK's 7th largest motor retail group (AM100 11/24) and operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK's premier automotive retail group, recognised by colleagues, customers and business partners. We are part of the Constellation Automotive Group, the largest vertically integrated digital used car marketplace in Europe, providing transparency and reassurance that you are dealing with a trusted company.

The role: As a Service Advisor, you play a vital role in the store, being the point of contact for customers.

Responsibilities

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival.
• Support the customer's experience through their Marshall journey in a positive and proactive manner.
• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes.
• Complete all administration duties linked to the customer in an accurate and sympathetic manner.
• Proactively support the customer with future requirements.
• Work as part of a team to drive outstanding customer service and retention, bridging the gap between the customers and our workshop. You will be based front of house in the showroom, so you need to be passionate about helping customers.
• Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are

• Previous customer service experience is essential.
• You will be passionate about the customer journey and giving a great customer experience.
• You are comfortable working to deadlines and managing customer expectations with regular communication and updates.
• You will have strong attention to detail and be organised as you will manage your own customer base and workload.
• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary.
• Tech savvy, ideally having used CRM systems in the past.

Benefits

25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme.