Service Advisor

ACS Automotive Recruitment; Watford; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading automotive dealership in Watford is seeking a Service Advisor to join their team. You will play a crucial role in providing exceptional customer service and managing vehicle servicing needs. The ideal candidate has proven experience in a dealership environment and excellent communication skills. Enjoy a competitive salary with OTE of up to £44,000, opportunities for training, and a vibrant, supportive team.

Benefits

Competitive salary

Ongoing training and professional development

Recognition for your hard work

Qualifications

• Proven experience as a Service Advisor in a franchised dealership environment.
• Strong understanding of automotive servicing and technical processes.
• Excellent communication, interpersonal, and organisational skills.

Responsibilities

• Advise customers on vehicle servicing, maintenance, and repair needs.
• Book vehicles into the workshop and keep customers informed.
• Identify and promote additional work and services.

Skills

Customer service

Communication

Organisational skills

Job description

Overview

Service Advisor - Motor Trade / Automotive Dealership

Basic Salary: £30,000 - £32,000 | OTE: £40,000 - £44,000

Location: Watford

Job Type: Full Time / Permanent

Hours: Monday to Friday (8am - 6pm) | 1 in 3 Saturdays (8am - 1pm)

About the role

Are you an experienced Service Advisor ready to take the next step in your motor trade career? We're working with a well-established automotive dealership in the Watford area that's looking for a professional and customer-focused Service Advisor to join their dynamic aftersales team. If you thrive in a fast-paced, results-driven environment and have a passion for the motor trade, this is your chance to build your career with a leading franchised dealership known for delivering outstanding service.

What’s in it for you

• A competitive basic salary with a realistic OTE of up to £44,000
• Opportunity to work with a respected automotive dealer group and a supportive management team
• Ongoing training and professional development within the motor trade
• A vibrant, high-performing team in a modern dealership environment
• Recognition for your hard work and contributions

Your Role as a Service Advisor

As a key member of the service department, you\'ll be the first point of contact for customers visiting the dealership for maintenance, servicing, and repairs. You will ensure each customer receives a seamless, professional experience from start to finish.

Day-to-day responsibilities

• Advising customers on vehicle servicing, maintenance, and repair needs
• Accurately booking vehicles into the workshop and keeping customers informed throughout
• Identifying and promoting additional work, parts, and services where appropriate
• Handling invoices, warranty claims, and all relevant service documentation
• Delivering an exceptional customer experience to build lasting relationships and loyalty

What We\'re Looking For

• Proven experience as a Service Advisor within a franchised dealership environment
• A strong understanding of automotive servicing and technical processes
• Excellent communication, interpersonal, and organisational skills
• A professional appearance and a customer-centric mindset
• A passion for the motor trade and a solid, stable employment history

How to apply

If you\'re an enthusiastic Service Advisor with a background in the automotive industry and are looking for a fresh challenge within a reputable dealership, we\'d love to hear from you. Apply today or contact Stacey Hunt at ACS Automotive Recruitment Consultancy for a confidential discussion about this exciting Service Advisor opportunity