Service Advisor

Steven Eagell Limited; Stoke Pound; On-site; GBP 30,000 - 35,000; Full time

Job summary

A major automotive retailer in Stoke Pound is seeking an experienced Service Advisor to enhance customer care and streamline service processes. Applicants should have a minimum of one year’s experience in a dealership, strong communication skills, and a proven track record in customer service. The role offers a full-time opportunity with a competitive salary and various employee benefits, including a car scheme and health programs.

Benefits

Car Benefit Scheme

25 days holiday (+ Bank Holidays)

Company pension scheme

Sick pay

Health and wellbeing programme

Free parking

On-site parking

Qualifications

• 1 year of experience as a service advisor in a dealership.
• Strong communication skills to explain complex matters.
• High level of customer service skills.

Responsibilities

• Provide the highest level of customer care and satisfaction.
• Engage with customers to understand their service requirements.
• Provide accurate service and repair estimates.
• Schedule work to meet customer needs efficiently.
• Encourage the sale of genuine parts and accessories.

Skills

Customer service skills

Communication skills

Ability to take initiative

Multi-tasking

Team player

Job description

Service Advisor - Toyota Bromsgrove Reference Number - 0123445567567

Working Hours Full Time

Salary £35,000 OTE

Closing Date 12/12/2025

*£30K guaranteed in the first 12 months, with OTE of £35K+! *

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as an Experienced Service Advisor. We will provide excellent training and genuine career progression opportunities in return.

*Please note: you must have service advisor experience for this role.*

Role Responsibilities

• Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
• Talks and listens to customers to build rapport and understand their service/repair requirements.
• Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
• Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
• Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.

What you’ll bring to the role

• A proven high level of customer service skills, and enjoyment in working with the people.
• Previous dealership experience of working in customer service.
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.

Experience

• Dealership service advisor: 1 year (required)

In return

• Car Benefit Scheme (after successful completion of probation period)
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Sick pay
• Health and wellbeing programme
• Free parking
• On-site parking

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