Service Advisor

Perfect Placement; Salisbury; On-site; GBP 30,000; Full time

Job summary

A car dealership group in Salisbury is looking for a Service Advisor to assist in the busy Service Department. The role involves communicating with customers about service needs, producing job cards, and preparing invoices. Candidates should have previous experience as a Service Advisor and strong customer service skills. Additional benefits include uncapped bonuses and professional training opportunities.

Benefits

Uncapped performance-related bonus

Accredited training and career development

22 days annual leave plus bank holidays and birthday off

Workplace pension scheme

Staff purchase discounts and various company benefits

Qualifications

• Experience in a Service Advisor role is essential.
• Ability to upsell on service work and plans is necessary.
• Customer-focused with strong communication skills.

Responsibilities

• Communicate professionally with customers regarding service needs.
• Produce job cards using in-house systems.
• Update customer and vehicle records.
• Prepare and complete invoices.
• Advise customers on repair costs and timelines.

Skills

Customer Focused

Excellent Communication

Upselling Skills

Familiarity with Motor Dealership Software

Job description

Overview

We are currently advertising on behalf of an Automotive franchise-approved car dealer group who are recruiting for a Service Advisor to assist in their busy Service Department in the Salisbury area.

Benefits

• Access to an uncapped performance-related bonus scheme of up to £4-6,000 per annum.
• Accredited training and career development with a popular premium car brand.
• 22 days annual leave plus the 8 bank holidays and your birthday off.
• Workplace pension scheme.
• Various company benefits including staff purchase discounts, life assurance, long service/loyalty awards, and access to an online rewards/retailer discounts platform, amongst others.

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

Duties

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

Salary

Salary up to £30,000 with OTE of circa £34,000.

How to Apply

To apply for this Service Advisor position, please forward your CV to Hamish Lowrie quoting the job reference number or call our office for a chat about this position.