Service Advisor

autoskills-uk; Nottingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

A national automotive recruiter is looking for an experienced Service Advisor in Nottingham. The successful candidate will ensure high-quality customer service, manage service bookings, and address customer needs effectively. Key qualifications include experience in similar roles, knowledge of DMS Systems, and a full UK driving license. This role offers a basic salary of £26,000 with an OTE of £32,000 and requires a proactive attitude in a busy environment.

Qualifications

• Experience as a Service Advisor is mandatory.
• Knowledge of DMS Systems like Kerridge or Pinnacle is necessary.
• Strong focus on customer service and ability to upsell.

Responsibilities

• Take Service Department bookings.
• Ensure efficient workshop loading and meet customer requirements.
• Update customers on technical issues.
• Handle complaints and upsell products.

Skills

Previous experience as a Service Advisor

Kerridge / 1 link / Pinnacle systems knowledge

Money motivated

Customer focused

Ability to thrive in a busy environment

Full clean UK Driving Licence

Job description

SERVICE ADVISOR

Basic Salary - £26,000
OTE - £32,000
Location - Bletchley

Vacancy to be filled by an experienced Service Advisor with a flexible and can‑do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Meeting and greeting service customers and identifying their service requirements.
• Updating customers with technical issues.
• Dealing with complaints.
• Seize opportunities for up selling products.

Skills and Qualifications of a Service Advisor

• Must have previous experience as a Service Advisor.
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
• Must be money motivated with confidence in up selling.
• Must be fully customer focused, presentable and professionally dressed.
• Ability to thrive within a busy service department.
• Full clean UK Driving Licence.

Please contact Kelsey White @ Auto Skills and quote job number: 43333.